Job Description
IT Company, specialising in software solutions to the telecommunications industry, seeks a SQL Tier 1 Support Engineer, situated in Stellenbosch.
The employee will mainly be responsible for the investigation and handling of basic support tickets (problems / issues) from clients and escalate to Level 2 Support Engineer if necessary.

Main duties & responsibilities
  • To learn and know our products by heart
  • Client support – using best suited electronic means available (ticketing system, monitoring, remote connection, mail, telephone, Skype)
  • Capturing, reporting and analyzing of support tickets and problems associated
  • Prioritizing tickets and insure frequent updates for / from the client and internal team
  • Analyzing symptoms to determine underlying problems
  • Resolving issues or escalate to Level 2 Support Engineer, but follow up until resolved
  • Troubleshooting front end and back end (SQL as well as other databases)
  • Application testing
  • Know and adhere to support regulations for each client according to SLA
  • Promote and foster good working relationship with direct team, other departments & clients
  • Be on duty at all time during your shift as specified. We offers support 24/7 either in the office or on remote standby
  • Working shifts from 7 to 4 or 10 to 7
  • Be on standby after hours as per roster
Candidates must have
  • Matric
  • Relevant ICT education (diploma etc) with a database module in the course
  • Experience with SQL/Oracle database
  • Experience with Linux (specifically Oracle or RedHat)
  • All of the above with above average results
  • Energetic and self-driven
  • Good communication skills
  • Good problem solving skills
  • Good reporting skills (written and oral)
  • Attention to detail
  • Ability to multitask
  • Ability to work under pressure
  • Team player
  • Own Transport
Good to have
  • Experience in a 24/7 ICT helpdesk environment, with associated applicable SLAs
  • Experience in the telecommunication environment, in particular related to mobile network operators
  • Interest in the ICT industry and in particular mobile network operators
  • Interest in international affairs
  • Willingness to travel
Extras pertaining to the position
  • This position is a support position, therefore: shifts will be rotated between being on support office bound or being on remote standby
  • Must be willing to work from 07:00-16:00 or 10:00-19:00 varying weekly
  • Must be willing to work 1 evening support week per month
Salary: R10 000 per month CTC
  • Medical Aid (Discovery Coastal Core) after 3-month probation period

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201990 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

Job Type
Full-Time Regular

Stellenbosch Western Cape

Min Salary
0.00 ZAR

Max Salary
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