SAP Inbound Warehouse Hypercare Consultant — NTM Warehouse

Role Title: SAP Inbound Warehouse Hypercare Consultant
Quantity: 1
Primary Support Area: Inbound receiving, inventory movement, and warehouse execution
Shift Coverage: 1st shift
Location: NC
Estimated Duration: 13 weeks

Role Summary

The SAP Inbound Warehouse Hypercare Consultant will provide functional SAP support to Client users responsible for inbound warehouse operations, receiving, putaway, stock movements, and inventory-related processes. This role will help stabilize inbound warehouse execution during the SAP go-live and post-go-live hypercare period.

The consultant will work with warehouse users, inventory personnel, shop floor teams, IT, business process owners, and implementation partners to identify and resolve issues affecting receiving accuracy, inventory availability, production supply, and warehouse throughput.

Key Duties and Responsibilities

• Provide SAP functional hypercare support to Client inbound warehouse, receiving, and inventory users before, during, and after go-live.
• Support SAP transactions related to inbound deliveries, goods receipts, putaway, transfer postings, stock movements, inventory adjustments, and warehouse execution.
• Assist users with SAP navigation, transaction execution, error interpretation, process adherence, and issue resolution.
• Identify, document, triage, and escalate inbound warehouse and inventory-related SAP issues through Client’s designated support process.
• Help resolve issues affecting receiving accuracy, inventory availability, warehouse throughput, production supply, and downstream operational activities.
• Support inbound process execution related to purchase order receipts, production supply, material availability, and inventory visibility.
• Coordinate with warehouse teams, shop floor users, IT, project teams, business process owners, and implementation partners.
• Support issue analysis related to master data, batch / lot information, material numbers, units of measure, storage locations, handling units, labels, scanners, and warehouse dependencies, as applicable.
• Participate in daily hypercare meetings, issue reviews, shift handoffs, and status updates as requested.
• Document recurring inbound warehouse issues, process gaps, user adoption gaps, data issues, and stabilization recommendations.
• Provide knowledge transfer to Client internal support teams as the environment transitions from hypercare to steady-state support.

Required SAP / Functional Experience

• SAP MM and inbound warehouse process experience.
• Experience with goods receipt, putaway, transfer postings, inventory movements, stock adjustments, and warehouse execution processes.
• SAP hypercare, go-live, UAT, production support, or warehouse stabilization experience.
• Ability to support warehouse users directly in a live operational environment.
• Strong issue documentation, triage, and escalation discipline.
• Understanding of the impact of inbound warehouse issues on production supply and inventory accuracy.

Preferred Experience

• SAP WM or EWM exposure.
• Experience supporting RF devices, scanners, label issues, handling units, storage bins, or warehouse task execution.
• Manufacturing warehouse or CPG / regulated industry experience.
• Experience supporting inbound receiving connected to production operations.
• Familiarity with P2P integration, purchase order receipts, GR/IR, and vendor receiving processes.

Success Criteria

• Inbound warehouse users receive effective first-shift SAP support.
• Receiving, putaway, inventory movement, and production supply issues are documented and escalated appropriately.
• Inventory accuracy and material availability are supported during go-live stabilization.
• Recurring process gaps and user adoption issues are identified and communicated to Client stakeholders.