Santo Domingo
Dominican Republic
839

GENERAL INFORMATION

Hotel Resort and Condo: The Bannister Hotel & Yacht Club/ HBL (Homebelike)

Job Title: Resort Hotel and Condo Assistant Manager

Reports to: Resort Hotel and Condo General Manager

AREA O DEPARTMENT: Operations

Location: Samaná, Dominica Republic

VISION/ OVERVIEW

General Purpose

  • Support the General Manager in effectively managing all company processes, based on the outlined strategic guidelines.
  • Ensure the quality of service to both property owners and hotel guests by overseeing all departments involved in daily operations.
  • Foster a healthy work environment.

KPIs
  • Correct execution of operational processes – 100%.

ROLES AND RESPONSIBILITIES

Hotel Management

  • Ensure effective implementation, development, and updating of operational processes as outlined in the hotel's function manuals.
  • Promote a work climate and culture that contributes to employee excellence, productivity, and satisfaction.
  • Provide periodic training and updates to department heads in their respective functions.
  • Handle event quotations for the property.
  • Coordinate events and groups with operational departments.

HBL (Condo) Management

  • Coordinate and monitor the execution of HBL (Homeowners' Association, Building, and Landscape) tasks and activities.
  • Delegate and oversee tasks to the assistant for these functions.
  • Maintain close relationships with unit owners.
  • Request works to be carried out in the units, which are previously quoted and authorized by the owner following established protocols.

Other duties

  • Act as General Manager in their absence.
  • Maintain courteous and service-oriented relationships with customers and the public, projecting a positive image of the organization.
  • Identify and propose any opportunities for improvement in the area and business.
  • Participate in company improvement or integration initiatives and projects.
  • Safeguard company resources and keep the workplace organized.
  • Request tools, resources, and supplies needed to efficiently perform duties from the immediate supervisor.
  • Comply with established procedures, regulations, instructions, and internal rules for the department and the company.
  • Perform other related and inherent functions required to achieve company objectives.

REPORTS/ INFORMATION TO BE PROVIDED

  • Monthly:
  • HBL report

SUPERVISION OF PERSONNEL

In charge of:

  • All Condominium departments

INTERACTION NETWORK (INTERNAL AND EXTERNAL RELATIONS)

Internal

  • General Manager
  • Department Heads

External

  • Guests
  • External Suppliers (supplies and services)
  • Property Owners
  • Government Agencies

JOB PROFILE

Previous Experience
  • At least 4 to 5 years of experience in positions as sub-management or departmental head in the hotel and/or condominium industry.

Education
  • Completed studies in Business Administration, Tourism, Public Relations, or related fields.

Specific Knowledge

  • PMS (Property Management System) usage.
  • Ability to prepare general technical reports.
  • Proficiency in English. A third language is a plus.
  • Proficiency in Word, Excel, Power Point, and Outlook.

Competencies and Personal Skills:

  • Systematic and meticulous.
  • Excellent verbal and written communication.
  • Interpersonal skills.
  • Results-oriented.
  • Customer service-oriented (internal and external).
  • Teamwork.
  • Planning and organization.

Click here to apply online