Job Description

Permanent work from home position where it is essential for you to have an active Fibre line and proof thereof

As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business for the American Market. Ensure a positive customer experience. Maintains in-depth knowledge of customer needs
  • 1 Year unbroken international BPO experience OR 1 Year South African financial service short term /long term experience customer service
  • Position is based in Cape Town Work from home position, must be based in Cape Town due to training in office
Essential Functions:
  • Handle majorly outbound and inbound calls for new and renewal of existing
  • Process new business, renewals, amendments and cancellation of policies and change
    details as needed
  • Identify customer’s need, clarify information, research every issue and provide solutions
    and/or alternatives
  • Seize opportunities to upsell/cross sell products when they arise
  • Maintain accuracy of customer data
  • Manage and resolve customer complaints and also identify & escalate priority issues
  • Follow up on customer calls wherever necessary
  • Achieves operational metrics / SLAs by adhering to the call and customers’ account handling
    policies and procedures to meet or exceed client’s expectations.
  • Understand Operations and Corporate Compliance, Policies and Procedures and Best
  • Practices when conducting business with customers
  • Participate in weekly and monthly coaching Delivery of clients expectations
  • Stay abreast of ongoing trainings associated with role and business unit objectives
  • Other duties as outlined by leadership
Technical Skills:
  • Computer navigation skills, keyboarding skills
  • Should be familiar with MS Office
  • Excellent communication and convincing skills
  • Ability to increase sales while providing excellent customer service
  • Knowledge of the insurance industry
  • Good telephonic & customer service etiquette
  • “Customer first” approach to problem solving
  • Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future
  • Excellent communication skills
  • Good Inter-personal skills
  • Questioning, reasoning and convincing skills
  • Ability to multi task, priorities and manage daily work activities
  • Minimum of 12 months of work experience in a BPO environment in an Insurance process/ account is
    highly preferred
  • Experience dealing with Annuities - Long term insurance - post death and or pre death policies would be an advantage
  • Minimum of Matriculate Passed - None Neg
  • MUST Have Fiber connection line - None Neg
  • Own Laptop or Computer
  • Quiet work space - None Neg
  • Clear Criminal Record - None Neg
  • Clear Credit Record - None Neg
  • Clear Disciplinary Record - None Neg
  • R 6500
  • R600 Allowance for Fiber internet connection
  • Incentives
  • Shift allowance
  • Medical aid contribution of R764
  • 5% Pension plan contribution
  • 3 month training onsite
Working Hours: 24 hour rotational shift, Mondays to Sunday 14:00 PM to 05:00 AM (American working hours)

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201873 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.

Job Type
Full-Time Regular

Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR