Regional Service Manager

Are you a skilled leader with a strong background in service operations and team management? Do you have experience in the metal fabrication industry and a passion for customer service?

Our client, a global leader in machine manufacturing, specializes in metal fabrication machines sold throughout North America, Europe, and Japan. As part of a strategic re-structuring in the Canadian market, they are looking for a Regional Service Manager to oversee service operations across Central Ontario (all of Ontario). Hybrid Work Model: Enjoy the flexibility of working 2 days remotely while managing a hands-on, customer-focused service team.

What You’ll Do:

• Lead & Manage a team of Service Technicians and a Service Coordinator, ensuring top-tier service delivery.
• Oversee Daily Operations – schedule technicians, track service hours, and identify areas for improvement.
• Build Customer Relationships – regularly visit key clients, address service concerns, and ensure long-term satisfaction.
• Develop Talent – provide ongoing training and development for service staff, keeping them up to date with the latest industry advancements.

What You Bring:

• 5-7 years of experience managing a service team in Central Ontario.
• Strong ability to build and maintain customer relationships with key clients across Ontario.
• Knowledge of metal fabrication machinery, processes, and industry challenges is an asset.
• Proven experience in an OEM or Machine Manufacturing environment.

Ready to take the next step? Prime Management Group Inc. invites you to apply today and help drive service excellence in Canada’s metal fabrication industry! For more information about this role, please contact Jay McKillop, Sr. Recruitment Consultant at jaym@pmg.on.ca or 519-964-2757.

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