Location
Dallas TX
Position Id
EB-1117823317
Job Type
Full-Time Regular


The Regional Director of Operations will translate the company's business goals and objectives into specific and actionable operational strategies to meet stated metrics. These targets include client satisfaction, employee retention profitability and revenue growth. The Regional Director of Operations is also responsible for close collaboration with the clinical and sales teams to reach these goals and reports to the Chief Operating Office and Chief Executive Officer.

RESPONSIBILITIES:
  • Oversee, direct, and evaluate operations to ensure the provision of adequate and appropriate care and service
  • Verify compliance with local laws and regulations as well as national accreditation, CHAP
  • Fiscal planning, budgeting and management of operations in accordance with established fiscal parameters
  • Support your outreach, operational and clinical teams to achieve success in their positions
  • Serve as the liaison between the Governing Board, Advisory Board, Branch Administrator, Staff and community through open and effective communications
  • Recruit, employ, train and retain qualified personnel to maintain appropriate staffing levels
  • Establish and maintain effective channels of communication, including integration of technology, as applicable
  • Embody the company mission in every interaction with internal and external customers
  • Ensure personnel stay current with clinical information and practices
  • Lead and promote ongoing staff development and education
  • Evaluate performance improvement activities, services and programs, local and national trends and issues, and develop a strategic plan using measurable outcomes and objectives with a core committee of employees and board members
  • Maintain the high standards outlined in the policy and procedures manual
  • Ensure the accuracy of all messaging and marketing materials and ensure that they are aligned with the company message.
  • Ensure appropriate office staffing at all times.
  • Inform the Governing Body, staff and advisory group of current organizational, community, and industry trends.
  • Critically evaluate all services and personnel using measurable outcome and objectives.
  • Assist in evaluations, conflict and complaint resolution with employees and clients
  • Complete performance evaluations of all staff in accordance with organizational policies
  • Plan, develop, implement, and evaluate programs
  • Ensure coordination with other organizational areas and senior management, as appropriate
  • Represent the company at local, state, and national level functions as deemed necessary and ensure that staff and the organization stay current with local and national issues and trends
  • Monitor operational progress toward accomplished operational and strategic goals
  • Ensure that employee safety is of the utmost importance, that the necessary and appropriate space, equipment and supplies are available and strive to have an accident-free workplace
  • Ensure actionable objectives are derived from evaluation of services and personnel
  • Ensure standards of ethical business and clinical practice are maintained
  • Ensure appropriate data collection and regularly completed reports are received by the company leadership and Governing Body
  • Assure timely and accurate billing, collection and payroll practices
  • Oversee staffing trends including recruitment and retention
  • Inform state agencies of any administrator or address changes
  • Compile and present all quarterly data for quarterly quality improvement meetings
  • Create and follow up on performance improvement plans.
  • Work with leadership to create and adhere to annual strategic plans for admissions, recruitment and revenue purposes.
  • Travel within the region visiting multiple offices every week and as-needed
  • Oversee all after hours on-call functions.
QUALIFICATIONS:
  • Excellent communication, leadership and people management skills to effectively manage a dynamic regional team.
  • Effective at identifying and developing talent within the organization and attracting new talent to a winning organization.
  • A great listener.
  • Multiple years of experience and demonstrated success in operational branch management and revenue growth.
  • A strong passion for business along with the ability to make near and long term decisions to navigate the region for sustained growth.
  • Experience analyzing data and strong reporting acumen.
  • Supervisory experience successfully building and managing a team committed to the company mission and values and aligned with company goals.