Job Description

Our BPO Off-Shoring client in Cape Town specialists in operations management and analytics is looking for an Assistant Recruitment Manager to join their team. Should you be successful, your primary responsibility to develop and implement recruiting plans and strategies designed to fulfil company staffing needs.

This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the organization through the. To ensure: smooth functioning of the various channels of recruitment and to mentor the executives, in respective teams

Essential Functions

• Ensure that the process transactions are processed as per policy / procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

The performance parameters include the following:

• Development and management of New and Existing vendors
• Cost effectiveness of hiring through that channel
• Quality parameters
• Compliance adherence in process and audits
• Number of defects made against the Offers rolled out
• Attain consistency in time to hire of candidates
• Offer to Joining Ratio

Primary Internal Interactions
• Team for the purpose of coordination
• Manager for escalations, unresolved issues, appraisals, and reviews
• SAVP / VP for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes
• Finance and Commercial departments for settling vendor payments.
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Primary External Interactions
Vendors for:
• Hiring candidates, lining up candidates for interviews and assessing their performance
• Giving Advertisements
• Preparing promotion material

Education Requirements
• Matric (Passed)
• Appropriate Tertiary Qualification in related field or Postgraduate with specialization in Human Resources will be preferred

Techinical Requirements
• Excellent in excel (Pivots/ IF function / Vlookup)

Work Experience Requirements
• Minimum 3 years’ experience in a Leadership role
• Experience in the BPO sector
• Sound experience in Leading a team to onboard between 150-200 FTE monthly across various processes
• Solid track record of success in Volume Recruitment

Company Requirements None-Negotiable
• Clear criminal record
• Clear credit record

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202006 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .


Employee Type
Full-Time Regular
Cape Town Western Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR