Join the team as a Quality Support Specialist in Twinsburg, Ohio, where you’ll play a key role in supporting quality programs, customer complaint investigations, and product approvals within a collaborative and detail-oriented environment!

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This is a full-time position: Monday through Friday, 8AM–4:30PM.

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Responsibilities:

PPAP
· Drive PPAP processes at the siffron Twinsburg site, assisting Engineering, Sales, and Quality in the approval process.
· Participate in internal and external meetings as needed for timely PPAP sample review and approval.
· Occasionally conduct on-site supplier PPAP reviews, including travel when necessary.

Customer Support
· Perform CCAR (customer complaints) investigations assigned to Twinsburg Quality through resolution and implement corrective actions.
· Coordinate mating parts and color chip activities needed for the siffron supply base.
· Investigate quality issues and support corporate quality, working with suppliers for problem resolution.
· Support other quality needs as assigned by the manager.

Secondary Functions:
· Back-up support coverage for receiving inspection at the Twinsburg distribution center.
· Assist the siffron quality team with needed training on quality processes.

Performance Measures:
· Successful and timely completion of all assigned tasks and objectives.
· Effective problem-solving using 8D/5 WHY/CAR tools and critical thinking techniques.
· Effective communication, both inside and outside of the department.
· Attendance and punctuality.

Minimum Qualifications:
· High school diploma or equivalent (Bachelor’s degree preferred)
· 3+ years of quality assurance experience
· ASQ Certification preferred or 1–2 years of quality inspection experience

Skills & Competencies:
· Ability to use Microsoft Office and siffron quality system software
· Proficiency with calibrated measuring equipment (VMM, calipers, scales, basic quality tools)
· Familiarity with ANSI sampling plans and ASQ quality theories
· Excellent problem-solving and critical thinking skills
· Strong organization and structured work habits
· Effective communication and ability to multitask

Working Conditions & Physical Demands:
· Ability to work independently without direct supervision
· Domestic travel for supplier audits and inspections as required
· Ability to lift up to 50 lbs. and perform physical inspection tasks
· High energy level to meet deadlines and schedules
· Willingness to work in a fast-paced environment with overtime as needed

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For questions or to submit your resume, please contact AndersonBiro Staffing, LLC at (216) 232-2329.

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