Quality Manager/Product Support

Our client company in Sumter, SC specializes in ATM and Financial Equipment refurbishment.

The are looking for an Quality Manager/Product Support Manager


Job Description:

  • Acquire and retain a working knowledge of operation, preventive maintenance and testing for equipment, assemblies, and refurbishment
  • Develop processes and procedures in support of operation, preventive maintenance, and testing for equipment, assemblies, and refurbishment
  • Acquire, retain, and assist in the development of administrative and inventory control processes and procedures
  • Acquire, retain, and assist in the development of quality assurance processes and procedures
  • Develop and administer technical, administrative, and customer service training for internal and external personnel
  • Determine ongoing needs for consumable materials, production equipment and personnel to consistently produce high quality refurbished equipment at customer demand levels
  • Help the company stay abreast of the latest industry advancements by conducting research, attending training, and making recommendations to Executive Management
  • Ensure the highest level of ongoing customer service through answering technical related questions and fulfilling requests
  • Assist MVP management in the interview and hiring process.
  • Attend weekly or as scheduled management meetings to establish product support initiatives, review current projects, and determine operational requirements
  • Other duties as identified and assigned by Executive Management
  • • Maintain lab to 5S workplace organizational standards
    • Maintain documents and standards to meet or exceed KPIs objectives
    • Proactive in identifying and performing tasks to maintain and improve quality
    • Coordinate and/or assist in developing and maintaining QSD including work instructions, procedures, and policies
  • PPAP (Production Product Approval Process) and/or APQP (Advanced Product Quality
    Planning) documentation
    Formal problem solving skills; examples include 8D, 5P, 5WHY, etc.
    Quality management systems; examples include ISO, TS and/or IATF
Location
Sumter, SC
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