Our client based in Century City is looking for a Contact Centre Quality Assurer to join their team.
Key Skills, Qualifications and Attributes Required:
Previous experience in QA
Excellent interpersonal and communication skills
Problem solving skills
Relationship building skills
Analytical Skills Required
Excellent listening skills
Must be driven / self-motivated
Ability to work in a routine environment
Report writing skills advantageous
Intermediate to advanced excel skills advantageous
Ability to compile feedback in writing and for verbal purposes
Days of work: Mon - Friday Hours of work: 9 - 6 or 10 - 7
Demonstrated knowledge of contact centre operations and quality assurance related activities
Competent in managing self within time through constant change and meeting the quota
Comfortable conducting meetings with senior decision makers and clients within the business
Demonstrate the ability to analyze data and compile a sensible report
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201703 subject heading or email body.
Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.
Should you require any additional information give us a call on 021 012 5566.