Summary

The Property Operation and Asset Manager is responsible for leading asset management functions for the Company while supporting client relations with real estate investors. The Asset Manager plays a central role in value creation and operational execution for group-acquired residential assets, including renovation planning and oversight, coordination with third-party property management companies, investor reporting, and cross-border communication with affiliated overseas stakeholders.

This role requires strong written and oral bilingual communication capability in English and Japanese, real estate and operations expertise, and the ability to manage multiple priorities across multiple affiliated entities within a joint employment structure.

Key Responsibilities

1. Asset Management and Investor Services

1.1 Investor Relationship Management

• Serve as the primary asset-level liaison for real estate investors regarding U.S. property performance, renovation progress, and ongoing operations.
• Provide timely reporting, consultation, and asset-level guidance to support investor decision-making.
• Ensure clear and consistent bilingual communication with investors, affiliated overseas stakeholders, and internal teams.
• Support investor onboarding and ownership administration by coordinating required setup items, timelines, and documentation, and by clearly explaining responsibilities and process flow to investors.

1.2 Property Operations Oversight

• Oversee coordination with third-party property management companies regarding rent strategy, maintenance issues, tenant matters, vendor relations, and service standards.
• Review and verify monthly property management, financial, and operational reports, identify variances, and drive required actions with property managers and relevant internal stakeholders.
• Monitor cash flow, track reserves, and support remittance-related processes required for investor reporting.
• Oversee operations for assigned assets across relevant U.S. markets, including turnover, major repairs, and issue escalation.
• Coordinate property insurance arrangements for assigned assets, including pre-binding preparation, renewals, coverage reviews, premium coordination, and claim-related follow-up, working with local insurance brokers and service providers.
• Coordinate operational setup tasks required for property operations and investor reporting, including banking and insurance documentation collection, vendor onboarding support, and process tracking.

1.3 Banking Setup and Administration

• Coordinate banking setup and ongoing administration required for property operations and investor reporting, working closely with the Accounting and Finance team and relevant local counterparties such as banks and service providers.
• For property LLC titled accounts, support the Accounting and Finance team as the primary owner of account opening and administration by coordinating operational requirements, preparing and organizing required documents, and aligning timing with property operations and reporting needs.
• For investor individual or investor entity titled accounts, lead the end-to-end setup and coordination, including bank account opening arrangements, KYC documentation, authorized signatory documentation, wire instructions, operational payment setup, and remittance workflows, while partnering with the Accounting and Finance team for internal controls, cash management alignment, and reporting requirements.
• Maintain clear documentation and process tracking for banking setup items to support internal controls, cross-border reporting, and operational continuity.

1.4 Renovation and Value Add Execution

• Develop renovation scopes and value-add plans aligned with the business plan and investor expectations.
• Collect and review contractor bids, validate scope and pricing, and manage renovation schedules and progress in coordination with property management and vendors.
• Control renovation capital expenditure budgets and timelines, escalate and seek investor approval when costs are projected to exceed approved limits.
• Provide renovation progress updates in investor reporting and communicate impacts to leasing strategy, timeline, and expected performance.

1.5 Disposition Support

• Support disposition decision-making by providing asset performance insights, operating context, and risk considerations.
• Prepare operating summaries, renovation and lease-up documentation, and asset narratives for stakeholders as needed.
• Coordinate with internal stakeholders and external service providers to support disposition processes, ensuring operational information is accurate and delivered on schedule.

1.6 Internal and Cross-Border Coordination

• Lead communication with overseas stakeholders by providing asset updates, operational reporting, and project documentation.
• Coordinate with Company management on cross-border matters related to investor services, asset operations, and financial reporting.
• Partner with the Accounting and Finance team to align cash flow tracking, reserves, remittances, banking workflows, and investor reporting accuracy across the portfolio.
• Coordinate collection and organization of banking and insurance documentation needed for internal controls, audits, and cross-border reporting.

2. Prioritization of Duties

• Asset management and investor service responsibilities take precedence in the event of conflicting deadlines or workload constraints.
• If priorities conflict, direction will be provided by executive management depending on the nature of the duties.
• The scope of responsibilities may be reviewed and adjusted at the Company’s discretion as business needs evolve.

3. Other Responsibilities

• Maintain strict confidentiality and comply with Company policies including Business Ethics, Conflicts of Interest, and Outside Business Activities.
• Support special projects, corporate initiatives, and cross-functional assignments as requested.
• Perform other duties as assigned by the Company or management.

Requirements

Education

• Bachelor’s degree in business, real estate, finance, or a related field required.

Experience and Skills

• Minimum 5 years of professional experience in asset management, property management, real estate investment, or related roles.
• Experience managing renovation projects and capital expenditures including scope, budget, and schedule.
• Ability to review and interpret monthly property management and financial reports and prepare investor-facing summaries.
• Strong understanding of income and expense analysis and performance metrics for residential investment properties.
• Experience working cross-functionally with property managers, contractors, vendors, and professional advisors.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent interpersonal communication skills and the ability to work effectively in bilingual and multicultural environments.
• Experience coordinating banking and insurance administration in collaboration with accounting and finance teams, including documentation management and operational cash processes, is preferred.