Project Manager / Training & Support Specialist

The purpose of this job is to assist program manager with day-to-day project tasks and to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly.

 

Duties and Responsibilities

The job duties and responsibilities include, but are not limited to the following:

Project Management

  • • Maintain internal company project tracking system.
  • • Act as expert resource for Customer Service, Tech Support and other departments in all

functional and content areas associated with a project Documentation Development

  • • Develop and maintain documentation software documentation as specified for each assign project
  • • Produce required reports and conduct required meetings

Training / Support

  • • Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
  • • Everyone Monday, Wednesday and Friday will be set aside ship visits
  • • Tuesday & Thursday to enter the visits in the database and continue with support
  • • Be able to understand, train and teach all aspects of FACET and FIAR to various group sizes at their location of choice.
  • • Must be able to provide support in person, e-mail and phone.
  • • Must enter all activity/support in the internal database within 24 hours of the incident
  • • All onsite visit must be listed on the calendar, for ad hoc visits, the visit must be entered with 24 hours of the visit
  • • All incoming support must be responded to within 4 hours. All trainers are responsible to respond to support for all areas.
  • • Must be self-managed and driven to get the job done with little to no supervision.
  • • Must be able to perform "ad hoc" demos or briefs of the FACET system.
  • • Have some familiarity with Microsoft Office (Word, Excel, database).
  • • Have a professional physical and phone presence at all times to mirror company professional values.
  • • Be available from 0800 – 1700 on weekdays to take support calls or visits from need be clients.
Job Type
Full-Time Regular
Location
Honolulu HI