Job Description

Our client is seeking a Project Coordinator to join their team. This is a full-time, permanent opportunity with potential for advancement. Reporting to the Head of Operations, you will ensure the deliver of an excellent customer experience from the prospect phase to operationalization for client payroll implementations. Key responsibilities include:

  1. Schedule, attend and action client prospects calls/meetings.
  2. Enter prospect information into the sales recording system and share relevant documentation with clients.
  3. Act as a point of contact for customers from prospect to operationalization.
  4. Ensure documentation is accurately maintained throughout the length of the onboarding process.
  5. Monitor and communicate onboarding plans, actions, risks, and issues with key stakeholders and create applicable weekly status reports.
  6. Ensure team members and customers adhere to provided timelines and deliverables.
  7. Work closely with the team to resolve any project related issues.
  8. Understand and participate in formal project escalations and review processes.
  9. Assist with capacity planning and resource allocation for the operations and implementations teams, ensuring teams have the resources required to complete onboarding activities.
  10. Ensure schedules, budgets and details of client implementations are well organized.
  11. Communicate price changes to customers as required.
  12. Maintain prospect and customer master lists including key KPIs, while providing related reports and analytics for senior management.
  13. Prepare presentations for the senior executive team showing prospects and customer KPI’s.
  14. Execute various administrative tasks such as billing and bookkeeping.
  15. Support team members on daily sales activities and project coordination while implementing risk and change management strategies and implementations.
  16. Assist with change management strategies and implementations.
  17. Manager payroll systems implementation projects as required.


  1. 2+ years of client service/project coordination experience.
  2. Basic understanding of or exposure to payroll processing/implementation.
  3. Payroll Compliance Practitioner (PCP) certification is an asset.
  4. Project management certifications such as Certified Associate Project Management (CAPM), Project Management Professional (PMP) or similar is preferred.
  5. Working knowledge of project management software is preferred.
  6. Strong PC proficiency, understanding of operating systems, MS Office and advanced Excel skills are required.
  7. Excellent verbal/written/presentation and active listening skills.
  8. Highly organized, detail oriented and data driven with experience creating KPI’s.
  9. Proven ability to multi-task and prioritize within a fast-paced, deadline driven environment.
  10. Experience with project management software is an asset.


Position Id
Full-Time Regular
Burlington ON