Position Id

Project Coordinator - $116,000/year
Phoenix, AZ

The State of Arizona is looking for a Project Coordinator to with work on the migrating of the PSAPs to a Next Generation 9-1-1 solution for both network and call handling equipment. The Project Coordinator will be responsible for supporting the implementation of a new state-of-the-art Next Generation 9-1-1 emergency response system throughout Arizona. This system will utilize the latest technologies and best practices to improve emergency response and enhance public safety. The Project Coordinator will work closely with internal and external stakeholders, including 9-1-1 service providers and government agencies, to ensure the successful deployment and operation of the new system. This is a critical role that will involve the deployment of cutting-edge emergency communications systems. The ideal candidate will have experience with complex projects, possess strong communication skills, and have experience analyzing data, developing reports and documenting processes.


  • Work with and support the project team responsible for the deployment of the Next Generation 9-1-1 systems
  • Develop and manage project plans, timelines, and resources to support successful implementation of a next generation 9-1-1 system and related support components Identify project risks to minimize the impact and to mitigate potential issues.
  • Collaborate with service providers, and vendors to manage project schedules, identify user requirements, document technical specifications, and align activities with system design
  • Ensure that the project components are delivered on time, within budget, and meet all technical and quality requirements
  • Provide status reports to management and stakeholders, highlighting project progress, risks, issues, and mitigation strategies
  • Publish newsletters
  • Develop and implement project processes and procedures, including those related to documentation, communication, and change management.

Minimum Qualifications

  • Bachelor's degree in a relative field or equivalent experience 3+ years of experience in project coordination, data analytics, or related field
  • Knowledge of public safety and emergency response operations, including understanding of the roles and responsibilities of emergency responders, communication protocols, 9-1-1 operations, and incident management practices Understanding of modern communication technologies, such as IP networks, mobile applications, and social media platforms
  • Competency with data analytics, data management, report development
Preferred Qualifications
  • Experience with public safety administration specific to 9-1-1 systems or process, emergency services, or telecommunications technologies
  • Experience working in a government or public sector environment

For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at