The Royster Group, Inc. is a leader in providing executive search and professional staffing services in the private and public sectors and healthcare industry. We deliver highly qualified leaders and healthcare providers to meet an organization’s human capital goals. Our core values of Customer Service, Integrity, Teamwork, Accountability, and Respect drive all aspects of our business.


The Program Specialist is responsible for coordinating a variety of administrative and program management activities to ensure client expectations are exceeded. As an integral member of the program management team, you will plan and implement contract compliance and quality control initiatives, and coordinate efforts to ensure workforce retention.

To succeed in this role, you must be adept at working effectively in an extremely pressured environment and skilled at managing multiple projects within tight deadlines and an exceptional attention to detail. We welcome individuals who enjoy working in a fast-paced team environment, have a passion for building value-based relationships and providing exceptional customer service.


  • Monitor and track contract performance with a focus on continuous process improvement. Generate regular metric reports on labor fill rates, turnover and replenishment and labor hour utilization against contract requirements.
  • Maintain proper and thorough recordkeeping as required by contracts (CPAR, CPSR) and company policy on both internal databases and government reporting systems.
  • Participate in quality control processes for addressing issues and concerns, implementing corrective actions, communicating resolutions to appropriate stakeholders, and conducting follow-up to ensure success of corrective action plans.
  • Prepare credentialing and security packages to government specifications and ensure required approvals are secured within the established timeframe.
  • Assists program managers to develop and implement workforce retention and recognition programs.
  • Engage in regular communications with internal program managers and client contacts to review workforce performance and contract compliance.


  • Customer Focus - Meets internal and external customer expectations; delivers upon commitments; build customer confidence; follows through on requests gaining trust and respect. Effective interpersonal skills, including influencing and negotiating.
  • Results Focus –Exceeds goals; demonstrated ability to perform effectively within aggressive deadlines; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles.
    Analytical Thinking – Tackles a problem by using a logical, systematic, sequential approach. Excellent problem-solver with ability to quickly analyze situations and recommend solutions.
  • Communication – Plans and delivers oral and written communications that make an impact and persuade their intended audiences.
  • Initiative – Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed.
  • Adaptability – Adapts to change, is open to innovative ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.


  • Bachelor’s degree or higher, preferably in business administration or a related field.
  • Three (3) years of experience in program administration / contract management / business analysis.
  • Intermediate to advanced proficiency in Microsoft Office 365 Suite (Word, Excel, PowerPoint, SharePoint) and Adobe Acrobat.
  • Federal contracting experience is desirable.
  • Retired Veteran a plus.


  • Must pass a pre-employment background check to include education and employment
  • Must pass a pre-employment drug screening.
  • Some U.S. domestic travel is required.

The Royster Group, Inc. is committed to providing and promoting equal employment opportunities. It does not discriminate against any employee or any applicant for employment based on race, color, religion, sex, national origin, disability, age, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Additional Information:

Work Location: In-office (no telework)
Background Check Required: Yes
Hours: Monday through Friday, 9:00 AM – 5:30 PM
Drug Screening Required: Yes
Dress code: Business Casual

Click here to apply online

Date Posted
Atlanta GA
Job Type
Full-Time Regular