Title: Program Coordinator
City: Palo Alto
Job Type: Contract
The Stanford GSB recently launched a new Action Learning Program (ALP) to enable innovative learning experiences for MBA and MSx students. In ALP courses, students work in teams on real-world challenges provided by a variety of organizations, under the guidance of senior faculty. In this role, you will administer, support, and manage ALP courses under general supervision. You will report to the Director of ALP and interface with students, faculty, and staff of centers, programs, and other departments. You will also work independently, applying knowledge and experience to resolve problems.
You will need to:
Demonstrate a high degree of flexibility, ability to multitask, and meet strict deadlines
Possess excellent customer service, communication, and interpersonal skills
Have a strong understanding of client service, client satisfaction, and team focus
Your primary responsibilities will be to:
Independently implement, administer, and evaluate day-to-day activities of the ALP by identifying and executing tasks and objectives and making recommendations that impact policies and programs.
Represent the ALP program and courses as the key contact for routine inquiries.
Respond to inquiries and determine and take appropriate action as required.
Organize and/or participate in outreach activities that may include developing communications and training and planning and promoting events.
Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve ALP goals.
Analyze and interpret policies; develop, revise, and implement procedures.
Create process/structure for developing replicable offerings.
Create, maintain, modify, and/or ensure accuracy of content in various ALP documents, displays, reports, brochures, social media, and websites.
May participate in developing budgets, and monitoring, submitting, and reconciling expenditures.
May perform limited forecasting and provide recommendations that determine the budget.
Be flexible to complete other additional assigned duties.
To be successful in this role, you will bring:
Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience. Experience in a higher education setting is preferred, as is experience as a Faculty Assistant.
Advanced computer skills and demonstrated experience with office software and email applications.
Proven success in following through and completing projects.
Demonstrated excellent organizational skills and attention to detail.
Excellent verbal and written communication skills; ability to communicate effectively.
Excellent customer service and interpersonal skills.
Demonstrated ability to prioritize, multi-task, and assign work to others.
Demonstrated ability to take initiative and ownership of projects.
Demonstrated experience working independently and as part of a team.
Ability to routinely and independently exercise sound judgment in making decisions.
Ability to handle sensitive information and maintain confidentiality.