Product Owner

Summary

The Product Owner supports and works hand in hand with the product manager in managing the day-to-day execution of developing, manufacturing, and servicing of Company products. This position serves as the focal point for most of the tactical coordination needed during the development, launch, and post launch support of products during the product life cycle.

Primary Duties and Responsibilities

• Coordinates and ensures alignment among cross-functional teams to meet major product milestones and customer commitments.
• Develops integrated project plans across functional teams to support the execution of major product milestones and commitments in support of the product manager.
• Supports and coordinates with product manager and product teams to ensure robust qualification criteria are met to exit each stage of product life cycle (development, alpha, beta, manufacturing transfer and ramp, EOL).
• Discerns and categorizes customer issues and requests (in the ticketing system and ad hoc) and funnel them to the appropriate teams in support of the product manager’s priorities.
• Utilizes product life cycle management tool to ensure proper documentation to support standards and regulatory compliance.
• Detects common patterns in repeated issue occurrences and track pareto of major issues.
• Tracks and regularly reports progress made on resolving major customer issues.
• Coordinates roll out of new product testing, validation, and post product roll out support.
• Participates in product development team meetings as needed.
• Participates in manufacturing meetings as needed.
• Performs other duties as assigned.

Minimum Requirements

• Bachelor’s Degree in an Engineering/Technical or equivalent experience.
• At least 3 years’ experience in a product engineering or product management in computer or software markets.
• Ability to pass a federal background check and obtain a suitability determination or security clearance.
• U.S. Citizenship required.
• Must live in the United States 3 of the last 5 years (military service and study abroad accepted).
• Product Manager certification preferred.
• Experience with mobile applications, development and release to market preferred.
• Understanding of product life cycle management
• Understanding of manufacturing processes.
• Experience with technical product services support.
• Ability to handle multiple tasks and prioritize appropriately.
• Ability to communicate effectively with a wide audience, both technical and non-technical.
• Strong working knowledge of project management techniques and practices.
• Strong organizational skills.
• Good writing skills.
• Working knowledge of database, word processing, spreadsheet and graphics applications.
• Knowledge of computer, software and telecommunications.
• Ability to work with computers and the necessary software typically used by the department.