Product Manager

Job Description

Client Summary:

Specialized AI tools designed specifically for healthcare workflows
Helps healthcare teams interpret and organize unstructured information like notes, claims, and documents
Reduces manual work and improves decision-making efficiency across clinical and administrative tasks
Supports organizations such as health insurers, providers, and medical research groups
Demonstrated impact on care management speed, error reduction, and compliance reporting
Tailored to understand complex medical language and systems
Enables faster, more accurate reviews and operational performance without generic AI limitations

Position Responsibilities:

Customer Requirements Gathering: Partner with customers to deeply understand their business needs, pain points, and desired outcomes.
Solution Design & Customization Guidance: Define customer-specific requirements for configuring and customizing the platform (without direct technical implementation).
Business Analysis: Translate customer workflows, processes, and goals into clear and actionable product configuration requirements.
Documentation & Communication: Create detailed product requirement documents (PRDs), user stories, and configuration guides to enable smooth implementation by engineering teams.
Internal Alignment: Work closely with Product, Engineering, Customer Success, and Design teams to ensure customer requirements are clearly understood and prioritized.
Customer Onboarding Support: Support onboarding by helping customers understand how the platform can be configured to meet their specific needs.
Product Feedback & Iteration: Collect feedback from customers and internal stakeholders to inform future product features, enhancements, and configurability.
Stakeholder Management: Act as the single point of contact for customer requirements, facilitating communication between customers, internal teams, and stakeholders.
Customer-Centric Mindset: You enjoy working with customers to understand their needs and help them succeed.
Detail-Oriented Analyst: You have a knack for process analysis, requirements gathering, and documentation, ensuring every detail is captured.
Collaborative Communicator: You bridge the gap between customers and internal technical teams, ensuring clarity and alignment on requirements.
Problem Solver: You thrive on solving customer challenges and finding creative solutions within the constraints of the platform.
Proactive & Organized: You can manage multiple customers and priorities simultaneously without losing sight of the details.

Experience & Skills:
Required Experience and Qualifications:

Experience: 5 years experience in product management with 3+ years of experience in AI Product Management, Business Analysis, or a similar role focused on gathering and documenting customer requirements.
Industry Expertise: Experience with AI, ML, or data-driven platforms or applications is a plus, but not required. Experience in healthcare, fintech, or other highly regulated industries is preferred.
Business Analysis Skills: Ability to map customer workflows and translate them into product configurations and technical requirements.
Strong Communication: Excellent writing and interpersonal skills, with experience creating customer-facing documentation, requirements, and process flows.
Technical Acumen: While you won’t be doing technical implementation, familiarity with APIs, AI/ML concepts, and platform configuration is a plus.
Education: Bachelor's or Master's in Business, Computer Science, Information Systems, or related fields is preferred.

Preferred Experience and Qualifications:

Healthcare experience is preferred.