Personal Lines Account Manager
Location
Grand Rapids MI
Grand Rapids MI
Industry
Insurance
Insurance
Job Title: Personal Lines Account Manager
Position Overview:
We are seeking a Personal Lines Account Manager that is responsible for managing a portfolio of personal insurance clients, providing exceptional service while overseeing the day-to-day management of policies. This role includes maintaining client relationships, addressing their insurance needs, and ensuring coverage is up-to-date. The Account Manager will work closely with underwriters, carriers, and other team members to ensure the timely and accurate handling of accounts.
Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for personal lines clients, ensuring excellent service by addressing inquiries, resolving issues, and responding to coverage needs.
- Policy Management: Handle policy renewals, endorsements, and changes, ensuring clients have the appropriate coverage for their homes, autos, and other personal assets.
- Claims Assistance: Support clients through the claims process by providing guidance, facilitating communication with carriers, and tracking the progress of claims.
- Quoting and Proposals: Provide accurate insurance quotes, prepare proposals, and present options to clients for new and existing accounts.
- Account Retention: Monitor client accounts for upcoming renewals, proactively addressing any concerns to ensure high retention rates.
- Compliance and Documentation: Ensure all policies and procedures comply with industry regulations and document all activities in the agency management system.
- Cross-Selling: Identify opportunities to offer additional lines of coverage, such as life, umbrella, or specialty insurance, based on client needs.
Required Skills and Qualifications:
- Strong knowledge of personal lines insurance, including home, auto, umbrella, and other coverages.
- Proven experience in client account management, customer service, or insurance operations.
- Proficiency in agency management systems (e.g., EPIC, AMS360) and MS Office Suite.
- Excellent communication and interpersonal skills, with the ability to explain complex insurance concepts clearly.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- State Property & Casualty Insurance License.
- 3+ years of experience in personal lines account management.
- Experience working with multiple insurance carriers and their systems.