Pay Application Administrator

Carolina PRG is working with a manufacturing company seeking a detail-oriented and motivated Pay Application Administrator to join our dynamic finance team. In this role, you will be responsible for managing billing portals for subcontracts in both commercial and residential installation departments.

Key Responsibilities

• Manage monthly progress billing for subcontracts.
• Compile and execute required documentation for contractors, including lien waivers, and material supplier lien waivers..
• Assist with the preparation of close-out documentation upon request.
• Invoice Management: Send out invoices to customers by due date.
• Account Management: Oversee a portfolio of overdue accounts to ensure timely payments and reduce outstanding balances.
• Client Communication: Contact clients by phone, email, or letter to follow up on overdue invoices and negotiate payment terms.
• Dispute Resolution: Investigate payment discrepancies, resolve billing issues, and work with clients to ensure proper payment processing.
• Account Documentation: Maintain accurate and up-to-date records of all communications, payment agreements, and collection activities.
• Reporting: Prepare regular reports on outstanding balances, payment statuses, and collection efforts for management review.
• Collaboration: Work closely with the finance and sales teams to ensure that customer accounts are properly handled and reconciled.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Proven experience in collections, billing, or accounts receivable (2+ years).
• Strong communication skills (verbal and written) with the ability to interact effectively with clients and team members.
• Excellent problem-solving and negotiation abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and Adobe.
• Experience with billing portals preferred.
• Ability to manage time effectively, prioritize tasks, and work independently.
• Strong attention to detail and organizational skills.