City
Renton
State
WA
Position Id
4431

Ford Parts Front Counter Advisor
Seattle, Washington

The Parts Front Counter Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first.

  • Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs.
  • This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.
  • The Parts Front Counter Advisor is supervised by the Parts Director
  • Answer telephone and greet customers in a timely, friendly and professional manner.
  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner.
  • Maintain clean and professional appearance of counter, work area and stockroom.
  • Interact with Service Team to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on service department and customer requests.
  • Create accurate invoices in CDK.
  • Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
  • Check quantity and condition of goods received against invoices and purchase orders.
  • Check number and unit cost as well as total billing for charges against proper records.
  • Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
  • Receive payment or obtain credit authorization.
  • Process core returns, parts warranties and parts returns as necessary.
  • Other duties as assigned.
  • Constructively communicate with other dealership personnel as required to satisfy customer needs.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
  • Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
  • Arrive at work, take breaks, and depart work at the times designated by management.
  • Attend meetings and trainings as scheduled.
  • Ensure that work areas and customer waiting areas are kept clean.