Position Id

Ford Parts Front Counter Advisor
Seattle, Washington

The Parts Front Counter Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first.

  • Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs.
  • This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.
  • The Parts Front Counter Advisor is supervised by the Parts Director
  • Answer telephone and greet customers in a timely, friendly and professional manner.
  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner.
  • Maintain clean and professional appearance of counter, work area and stockroom.
  • Interact with Service Team to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on service department and customer requests.
  • Create accurate invoices in CDK.
  • Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
  • Check quantity and condition of goods received against invoices and purchase orders.
  • Check number and unit cost as well as total billing for charges against proper records.
  • Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
  • Receive payment or obtain credit authorization.
  • Process core returns, parts warranties and parts returns as necessary.
  • Other duties as assigned.
  • Constructively communicate with other dealership personnel as required to satisfy customer needs.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
  • Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
  • Arrive at work, take breaks, and depart work at the times designated by management.
  • Attend meetings and trainings as scheduled.
  • Ensure that work areas and customer waiting areas are kept clean.