PLM Administrator

This role is primarily focused on implementing and maintaining PTC Windchill.

Essential Duties and Responsibilities

Application Implementation:

• Installs and configures software components for Business applications relying on databases and other technical middleware, and client-side counterpart. Handles multiple (non-production and production) application environments
• Help in specifying and defining the proper infrastructure requirements for server-based applications in new implementations
• Participates in testing/validation of new products/components or improvements to systems related to the scope of work
• Collaborates with Application and other IT teams regarding creation and evolution of documentation, implementation standards and processes, and support phase activities scoping and documentation
• Install, maintain and manage documentation of desktop applications in perimeter
• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;

Technical Support:

• Provide technical support and troubleshoot issues related to installation/operation, and offer timely solutions to ensure the optimal performance
• Manages changes and upgrades (major/minor) on the environments based on requirements and updates documentation and repositories accordingly, following change management procedures.
• Supports configured installations, diagnoses and fix issues with middleware and other applicative components of applications

Knowledge/Skills

• Knowledge of PTC Windchill - Expert
• Knowledge of additional PLM, ALM systems (at least one other vendor) - Advanced
• Knowledge and field experience with Windows Servers administration - Advanced
• Knowledge of IIS, Application servers and Web servers configuration and management - Advanced
• Knowledge of infrastructure services (AD, DNS, DHCP, NTP, LDAP, Digital certificates…) – Advanced
• Knowledge and experience with Cybersecurity Maturity Model Certification (CMMC) and National Institute for Standards and Technology (NIST) 800-171 - Basic
• Windows scripting and automation/PowerShell – Basic
• Good understanding of application life cycle management (ALM), Change Management, and agile methodology
• Experienced with product life cycle management (PLM)