City
Denton

State
TX

Job Type
Contract Full-Time

 

Essential Duties and Responsibilities

  • Provides Proximity support to end users
  • Imaging new PC’s.
  • Swapping out/moving computers (MAC)
  • Distributing/replacing phones etc.
  • Solves, analyzes and updates tickets for effective ticket resolution and reporting
  • Resolve incidents and requests per Service Level Agreements
  • Meets monthly targets for Key Performance Indicators (KPI)
  • Administrates and manages the telephony system
  • Utilizes the tools guaranteeing the coherence of infrastructure
  • Performs a permanent inventory and manages the different components of the different networks components
  • Installs the active part of the connections (hubs, bridges, routers), respecting the procedures of installation, connection ... hardware and software;
  • Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
  • Regular, predictable attendance is required;
  • Other duties may be assigned.

Knowledge/Skills

  • Windows operating systems
  • Routing and Switching - basic
  • Ticketing systems
  • Network / Wireless LAN Technology
  • Voice Over IP
  • Troubleshooting
  • ITIL processes (incidents / requests management)
  • Excellent written and verbal communications
  • Requires excellent customer service – Advanced

INDPIT


Job ID EB-1444017210 / Posted Posted 3 Weeks ago
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