Position Id

PC LAN Technician - Central - $70,000
Phoenix, AZ

The PCLAN technician role at the State of Arizona is the face of ITG (Information Technology Group) These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT. THIS IS NOT A REMOTE POSITION CANDIDATE WILL HAVE TO PASS A STRICT BACKGROUND CHECK AND BECOME ACJIS CERTIFIED


  • Server Support, Desktop support, support customers on the State of Arizona network
  • Fix computer related problems; troubleshoot hardware problems; research and implement potential solutions
  • Support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
  • Ensures compliance with standards for systems software and documentation.
  • Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations.
  • Install and configure PC hardware, software and peripherals.
  • Assist with major deployments of hardware and software.
  • Monitors system reliability and availability.
  • Attend section staff meetings.
  • Complete mandatory training classes and other classes as assigned.
  • Travel between sites to accomplish tasks.
  • Perform preventive maintenance on hardware and software packages to include client and server platforms.
  • Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
  • This position will require daily travel to work sites


  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Knowledge of Google email and standard Suite of products
  • Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering
  • Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
  • Minimum 4 years of current working experience in an IT field
  • Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted
  • Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
  • Associate/Bachelor degree in a related field is preferred

For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at