Job Description

Established in 1993, our client is a privately owned manufacturing company supplying SANS approved kerbs, concrete paving bricks and slabs as well as retaining wall systems. They also have branches in Gauteng and the Northwest.

They are recruiting for an experienced Outbound Sales Office Assistant to join their growing team based in Gqeberha (formerly known as Port Elizabeth).

Internal sales support is like a Formula 1 Race. You have your driver (External Sales Representative) who is on the race track. This driver has the support of his Pit Crew (Internal Sales support). The Pit Crew is constantly in contact with the driver, to make him aware of what is happening on the track, and update him with status. They inform him, when it is time to come into the Pits to change tyres. The Pit Crew make sure they are prepared for the Driver (Tyres, Spares). Once the Driver stops at the Pits, the Pit Crew change the tyres, and make sure the car is in order to continue the race. The focus of the Pit Crew is to act and perform as quick as possible to keep
the Driver in his current position. When the driver is delayed and drops in passion, the whole team feels it, at the same time when the Driver stands on the Podium with his winning trophies, it is not only the Driver who is the Winner but the whole team.

We as the internal Sales support are the support system for the External Sales reps. Our focus is to add value to our customers by understanding our internal Systems and Procedures. We have a real compassion for each other in the teams which result in us being relevant.

Critical success factors:
  • Have an interest in the influence you have and what makes this.
  • Know the internal workings of the business
  • Know the market definition and be able to interact from any point competently and
  • constructively
  • Know the products and the relevant SANS standards
Job Description:
  • Have an interest in the influence you have and what makes this
    • Describe your goals and put a timeline to them of when you want to achieve them
    • Follow them through
    • Discuss your learning, difficulties, and possible solutions in your daily reports and in meetings with your manager
    • Demonstrate that you can work within our structure so that the structure as a whole works to influence the market in a constructive and value adding way = Team player
    • Know your Senior reps Sales, Orderbook, pipeline, top 10 customers by heart
    • Take ownership of your role in the company
    • Do what you Promise
  • Know the internal workings of the business as a whole
    • Be able to work at front desk (incl. the use of Pastel
    • Know the role of your colleagues and help them to achieve their goals
    • Understand the function of each department and their needs
  • Know the market definition and be able to interact from any point competently and constructively
    • Know the Sale Strategy, Sales organogram, processes & procedures intimately
    • Be able to describe our market; different channels, each customer type’s business to understand our customer needs
    • Be able to interact with the market in a mature way
    • Provide technical support
    • Know our competitors and their product
    • Be available and support reps as fast and accurate as possible
    • To know and understand the stock availability, stock being manufactured, stock released, transport and credit limit information on hand all the time
    • To process and capture orders accurately. Make sure order book is clean
    • Be involved in the production planning
  • Know the products and the relevant SANS standards
    • Know all applicable standards such as SANS1058, 927 etc.
    • Understand all installation standers such as 1200MJ, 1200MK, etc.
    • Product information: Dimensions, colours, weight, pack sizes, price etc.
    • Product Applications
    • Maintenance
    • Warranties and our Terms and conditions
  • Daily/weekly focus points
    • Assist Senior Generic Reps, Specifier and their customers telephonically with all queries
    • Follow up with main contractors on awarded projects in CRM to find out if they will purchase themselves or use a subcontractor
    • Follow up on leads with our customer, (pricing in conjunction with senior sales rep) and plan forward activities in CRM calendar (Subject must include Rep-code)
    • Take full responsibility of the overdue orders report for their team
      • No orders can sit in the past
      • Update orders on a daily basis with correct delivery dates
      • Make line notes on each order with every change so we build up a history
      • Need to understand the projects and know when the contractor needs the stock on site
      • Make sure we do have stock available for required delivery dates. If we do not have stock available, make your line manager aware of this
      • Credit available for order. Follow up on cash payments
      • Proper site address & site contact details
      • Order must be on the correct priority field
    • Transport schedule
      • When receiving the transport schedule at 14h00 in the afternoon, you need to go
        through the delivery schedule and make sure all is in order for delivery the next
      • If there is a hold payment, over credit limit or hold stock on the delivery
        schedule. You need to follow up and follow through in order to make sure we do
        deliver the next day
    • Reserve stock with stock planner when required
    • Manage your phone and WhatsApp groups. Be available.
    • Return book, Site complaint book, Prepare Request for credit notes for their team
    • Help internal sales when required
  • Matric (Maths needs to be in order)
  • MS Office Literate (Word & Excel)
  • Secretarial or similar certificate
  • Bilingual
  • To be able to follow procedures
  • Requires order and facts to function properly
  • Not one that gets involved in office politics
  • Be organized
  • Be able to work as a team with others
  • Fast leaner
Past Experience:
  • Must have stable record of employment in a position where computer work on Word and
  • Excel was part of the day
  • Must have worked in a service industry where interaction and follow up with customers was a daily task
  • Worked close to someone with professional background
Salary: Market Related

Working Hours:

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202324 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email


Employee Type
Full-Time Regular
Port Elizabeth Eastern Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR