Job Description
We have an excellent work from home position available. Our client a is looking for an Outbound Insurance Advisor to join their growing department

Permanent work from home position where it is essential for you to have an active fibre line and proof thereof


As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business for the American Market

Essential Functions:
  • Take inbound calls or make outbound calls using inbuilt dialer to assist clients with hardcore sales
  • Performs moderately complex transaction processing work
  • Identifies and resolves problems in a timely fashion following established guidelines
  • Incumbents have a good understanding of their specific product or functional area and are flexible in
    attitude
  • The successful candidate should have problem solving and analytic mindset, attention to detail and
    ability to work in a target driven environment is a must.
  • Ensure that the calls are handled as per Desktop procedures
  • Ensure that the assigned targets in accordance with SLA and any internal standards are met
  • Ensure that the quality of the call handling is in compliance with predefined parameters as defined by
    Process Excellence standards
  • Maintain and provide the relevant process reports in a timely manner
  • Ensure adherence to established attendance schedules
Technical Skills:
  • Computer navigation skills, keyboarding skills
  • Should be familiar with MS Office
  • Excellent communication and convincing skills
  • Ability to increase sales while providing excellent customer service
  • Knowledge of the insurance industry
  • Good telephonic etiquette
  • “Customer first” approach to problem solving
  • Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future
  • Excellent communication skills
  • Good Inter-personal skills
  • Questioning, reasoning and convincing skills
  • Ability to multi task, priorities and manage daily work activities
Requirements:
  • Minimum of 12 months of work experience in a BPO environment in an Insurance process/ account is
    highly preferred
  • Minimum of Matriculate Passed - None Neg
  • MUST Have Fiber connection line - None Neg
  • Quiet work space - None Neg
  • Clear Criminal Record - None Neg
  • Clear Credit Record - None Neg
  • Clear Disciplinary Record - None Neg
Salary:
  • R 6500 basic
  • Allowance for Fiber internet connection
Benefits:
  • Incentives/Comm and night shift allowance
  • Medical Aid contribution
  • Pension plan contribution
Working Hours: 24 hour rotational shift, Mondays to Sunday 14:00 PM to 06:00 AM (American working hours)

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201757 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.



Job Type
Full-Time Regular

Location
Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
7,000.00 ZAR