Job Description
We have an excellent work from home position available. Our client a is looking for an Executive to join their growing department.

As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business for the American Market. Ensure a positive customer experience. Maintains in-depth knowledge of customer needs

Essential Functions:
  • Handle majorly outbound and inbound calls for new and renewal of existing
    business.
  • Process new business, renewals, amendments and cancellation of policies and change
    details as needed
  • Identify customer’s need, clarify information, research every issue and provide solutions
    and/or alternatives
  • Seize opportunities to upsell/cross sell products when they arise
  • Maintain accuracy of customer data
  • Manage and resolve customer complaints and also identify & escalate priority issues
  • Follow up on customer calls wherever necessary
  • Achieves operational metrics / SLAs by adhering to the call and customers’ account handling
    policies and procedures to meet or exceed client’s expectations.
  • Understand Operations and Corporate Compliance, Policies and Procedures and Best
  • Practices when conducting business with customers
  • Participate in weekly and monthly coaching Delivery of clients expectations
  • Stay abreast of ongoing trainings associated with role and business unit objectives
  • Other duties as outlined by leadership
Technical Skills:
  • Computer navigation skills, keyboarding skills
  • Should be familiar with MS Office
  • Excellent communication and convincing skills
  • Ability to increase sales while providing excellent customer service
  • Knowledge of the insurance industry
  • Good telephonic & customer service etiquette
  • “Customer first” approach to problem solving
  • Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future
  • Excellent communication skills
  • Good Inter-personal skills
  • Questioning, reasoning and convincing skills
  • Ability to multi task, priorities and manage daily work activities
Requirements:
  • 0-2 years of experience in insurance, sales & customer service, handling voice and queries, etc.
  • Minimum of Matriculate Passed - None Neg
  • Have Fiber connection line - None Neg
  • Own Laptop or Computer
  • Quiet work space - None Neg
  • Clear Criminal Record - None Neg
  • Clear Credit Record - None Neg
  • Clear Disciplinary Record - None Neg
Salary:
  • R 6,500 basic
  • Company contribution to Medical Aid
  • Pension Fund contributions
  • Allowance for Fiber internet connection
Working Hours: 24 hour rotational shift, Monday to Friday - Weekends (American working hours)
Job Type
Full-Time Regular

Location
Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
6,500.00 ZAR