Operations Support

Location
Baltimore, MD

Job Type
Contract Full-Time

Pay Rate
$16.47

Attention to detail, highly motivated with multi tasking abilities and strong team

Responsibilities include:
- Review exceptions/breaks and the quality of research done by TCS - provide feedback, if necessary
- Check weekly ageing reports against risk reporting and escalate to product management and senior management, where appropriate
- Assist and train the staff at TCS in exceptional processing cases
- Perform various intra day & end of day control checks on occasional basis to ensure that TCS delivers quality output
- Identify risk issues, escalate where appropriate and provide assistance in resolving issues
- Ensure upward, downward and peer communication of developments and issues
- Communicate changes/developments (process, organization or service related) to the vendor on a timely basis
- Timely escalation of any process/people issues (TCS related) to the vendor management group
- Review changes suggested by TCS related to process, documentation, etc. and approve by following the proper change management process
- Review SLA reporting done by TCS and provide feedback
- Participate in various governance meetings
- Participate in organizational initiatives

Experience:


- Professional
- Self- confident, demonstrates integrity and demonstrates business appropriate behavior
- Highly motivated self-starter with multi-tasking abilities
- Strong leadership skills
- Ability to delegate and monitor the progress
- Sense of ownership
- Risk awareness and ability to recognize potential risk issues
- Ability to follow through the tasks in systematic manner to completion
- Positive attitude with the ability to work in a team oriented environment
- - Excellent inter-personal skills
- Strong computer skills
- Ability to work under high work pressure
- Attention to detail, and ability to perform to a high degree of accuracy
- A strong interest in and enthusiasm for building a career in Financial Services
- Experience with metrics reporting and reviewing related to account reconciliations
- Innovative and creative challenges to existing processes
- Ability to adapt to changes
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