Location:
CA

Salary Range:$70,000.00 - $80,000.00


Position Id:
15856

Position Responsibilities:
Reporting to the General Manager of a premier White Glove Final Mile provider focused on delivery, assembly, and installation of appliances. Performs thousands of deliveries a week, with a fleet of up to 50 trucks and over 150 team members, doing both business to business and business to residential delivery services. The company mission is providing stellar service earning the opportunity at repeat business.
The Operations Supervisor (Vacaville, CA & Tracy, CA) is responsible for the daily operations of the driver and installation team. To be successful they must be a strong leader with excellent communication and coaching skills and have a background in appliance installation or logistics (preferably both). Must have experience with installing home appliances and leading driver teams. Daily duties include approving routes, creating driver schedules, handling escalated customer concerns, and working with dispatch to maintain strong customer service. This person must set, meet, and exceed goals and metrics, being accountable and creating action plans when these goals are not met. The Operations Supervisor will be a designated point of contact as they will be coordinating with builders and construction sites for deliveries, overseeing morning load out, and developing & coaching the team. They will provide regular feedback and evaluations, including disciplinary action where needed. The goal is to increase revenue, optimize cost, and maximize profitability.

Background Required:
  • Logistics Operations Management (2 Yrs)
  • Routing
  • Driver schedules
  • Customer service (escalated concerns and continuous improvement)
  • Creates, meets, and exceeds key performance indicators (KPIs)
  • Develop and execute action plans to improve metrics
  • Evaluate direct reports (both in a formal evaluation review and coaching)
  • Valid driver license and insurable driving record
  • Computer literate: Microsoft Office Suite
  • Education: High School Diploma
  • Residence: Vacaville, CA until October 1, 2021 – Tracy, CA after that
Background Preferred (but not required):
  • Bilingual: English & Spanish
  • Appliance installation management
  • Education: Bachelor’s degree
Other Essential Abilities and Skills:
  • Excellent communications (written and verbal)
  • Conflict resolution (customers and within team)
  • Entrepreneurial approach to business
  • Metric driven
  • Able to articulate and execute a leadership strategy and philosophy
  • Emotional intelligence
  • Embraces grit
  • Adaptable

If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Contact:
Senior Practice Leader: Pete Punwani
Private Fleet & Final Mile

PPunwani@GlobalESG.com
330.664.9400, ext.113

Click here to apply online