Position Id
Richmond BC
Job Type
Full-Time Regular

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Looking for an Operations Risk & Admin associate to join the team on a 4 month contract to provide superior customer service, sales, operational administration, and risk controls, while meeting customer needs across multiple distribution channels.

What you will achieve in this role:

  • Identify and understand basic customer needs in order to complete transactions with speed, efficiency and certainty
  • Act as first level escalation for handling customer inquiries
  • Maintain superior and courteous service to promote products and expand customer relationships
  • Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Contribute to team-based approach in managing customer needs
  • Actively participate and assist with all Bank promotional programs, sales targets and direct marketing initiatives
  • Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills
  • Actively refer customers to other areas of the business where appropriate
  • Promote an environment that supports diversity and reflects the company brand
  • Ensure branch or work area is maintained in accordance with company standards
  • Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks

What you will bring to this role:

  • Bilingual English + Cantonese
  • Professional appearance and attitude
  • Team player, development minded with ability to sell
  • Excellent communication (verbal and written), customer service and interpersonal skills
  • Willingness to be mobile in local community
  • Ability to learn and operate new software and technology
  • Basic knowledge of the bank’s products and services
  • Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines
  • Experience with conflict resolution

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.