Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.- Identify opportunities to improve service delivery.- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.- Interact with partners by responding to requests in an effective and timely manner.- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.- Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.- Support the timely and accurate completion of business processes.- Actively review internal processes/activities and provide ideas for process improvement.- Investigate and escalate non-standard or high-risk activities as appropriate.- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area.- Be knowledgeable of and comply with Bank Code of Conduct.
What you will achieve in this role:
- 2yrs + of work experience in a customer support/helpdesk or related field - VITAL communication skills (verbal and written) - Work well under pressure - Confident (not afraid to share their ideas) - MS office skills - Good team player (able to collaborate) - Receptive to feedback - Able to work remotely - Able to pick up business processes quickly (apply them where applicable) - Undergrad degree
What you will bring to this role:
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.