Job Description

Position ID 22651

About Our Client

Our client, a Sport Activity Centre based out of Markham, is looking for an Operations Manager to lead our large team. The company offers a competitive salary and a dynamic work environment.


As part of the Operational Leadership Team, the Operations Manager will be responsible for performing a diverse range of functions including but not limited to:

  • Customer service: Climbing can be intimidating. We strive to create a welcoming environment and lead by example by setting the bar for all staff members to meet the needs of members and guests
  • Safety processes: Ensure our industry leading safety and inspection protocols are in place.
  • Able to handle transaction systems to reconcile sales and payments
  • Help our team members grow and develop
  • Resource Management: Coordinate appropriate resources and materials for events and programs; and staff involvement
  • Manage schedules; oversee events, programs, lessons, and safety inspections
  • Staff management, coaching and training
  • Daily interaction with members and staff to survey for future business needs
  • May need to help with updates on social network platforms (Facebook, Twitter, etc.)
  • Ensure completion and accuracy of payroll administration in a timely manner
  • Provide weekly reports to Directors
  • Be ready to join front line with staff if site gets too busy


The following are the minimum requirements to be considered for this role:

  • 3 or more years of experience in a management role
  • Experience in a fitness/recreational environment
  • College Diploma or higher required
  • Advanced understanding of Internet, Email, MS Office
  • Strong written and verbal communication, interpersonal, and leadership skills
  • Effective organizational and time management skills
  • Versatility, adaptability, strong ability to act with tact and diplomacy to a varied audience
  • Able to work variable hours as the business demands


Position Id
Full-Time Regular
Markham ON
Human Resources, Operations, Sales