Job Description

Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Operations Manager to to join their team.

Job Purpose:
  • The Operations Manager will be responsible for approx. 24 stores
  • Conducts regular one-on-ones with employees, providing coaching, mentorship, and guidance where appropriate
  • Identify, develop, and retain talent
  • Train and Motivate staff, improve sales, improve spend per head
  • Direct and coordinate activities of staff in the area to ensure continuity in operational excellence, increasing productivity
  • Work with HR in dealing with employee grievances, discipline and ensure their effective implementation and management
  • Staff evaluation and assessment of each staff member (incentive scheme)
  • Identify, manage, and resolve potential and actual conflict
  • Train and Develop staff in their specialised field
  • Ensure a smooth day to day running of the stores in the assigned area
  • Improve customer service and customer care (people skills)
  • Ensure that the area adheres to the brand standards as well as the Standard Operating Procedures inherent to the restaurant business model
  • Staff appearance & presentation (in full, clean uniform)
  • Check Barista and Drivers have full complement of required utensils
  • Increase sales through both organic growth and new site development
  • Increase transaction and ticket count
  • Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual
  • Identify and interpret problem areas in the business and put plans to rectify these
  • Respond to crisis situations and work towards resolving any related problems.
  • Identify and interpret problems within an area and put plans in place to rectify these
  • Assist senior restaurant managers to determine their needs, and plan implementation strategies for achieving their goals (Targets)
  • Scan the area to identify emerging trends that will affect the organisation
  • Weighing of products randomly to ensure weights are correct and not been manipulated by any staff
  • Do random count of 5-10 items on each store visit
  • Do random weight check of 5-10 items on each store visit
  • Send full detailed report daily
  • Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual
  • 3 to 5 years related experience in the fast-food/Restaurant/QSR industry
  • Fast food restaurant industry
  • Strong Operationally
  • Financial acumen
  • Experience in running multiple stores
  • Strong personality
Salary: Market related (negotiable based on level of experience)

Work hours: 8am to 8pm, Monday to Sunday with 1 x off day a week (Monday to Thursday), and 1 x weekend off a month

Morningside, Head Office - travelling greater Gauteng region

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202210 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email


Employee Type
Full-Time Regular
Morningside, Johannesburg Gauteng
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR