Operations Manager - Lake Tahoe
Job Description
AT A GLANCE
This is a rare find in the parking world: a single-property operation with the complexity and prestige of a much larger role. You'll be the sole leader on the ground at a high-profile resort property on the California/Nevada state line — managing a fully valet-only operation for a well-recognized hospitality brand, interfacing directly with hotel leadership, and building the kind of client relationship that defines long-term account success.
There's no nearby corporate office looking over your shoulder. You run the operation. The upside is real autonomy, a strong platform to grow from, and a company that wants to expand its Lake Tahoe footprint — with you at the center of it.
The client is a family-owned parking operator with nearly 70 years in the industry. No private equity. Long-tenured leadership. A culture built on service and stability, not quarterly targets. This is a company where strong operators build real careers.
WHAT YOU'LL DO
You'll own all aspects of the operation — from the daily drive to the client relationship to the financial performance of the account.
Operations & Financial Performance
Team Leadership
Client Relationship Management
WHAT WE'RE LOOKING FOR
Must-Haves
Strong Preferences
Education & Credentials
- Location: South Lake Tahoe, CA (on-site, no travel required)
- Property: High-volume resort valet operation — up to 500 cars/day at peak
- Team: ~30 employees, all direct reports
- Reports To: Area Director of Operations
- Comp: Competitive base salary + quarterly performance bonus
- Relocation: Assistance available for the right candidate
- Timeline: Immediate — ASAP hire
- Growth Path: Area Operations role as company expands in the Tahoe market
This is a rare find in the parking world: a single-property operation with the complexity and prestige of a much larger role. You'll be the sole leader on the ground at a high-profile resort property on the California/Nevada state line — managing a fully valet-only operation for a well-recognized hospitality brand, interfacing directly with hotel leadership, and building the kind of client relationship that defines long-term account success.
There's no nearby corporate office looking over your shoulder. You run the operation. The upside is real autonomy, a strong platform to grow from, and a company that wants to expand its Lake Tahoe footprint — with you at the center of it.
The client is a family-owned parking operator with nearly 70 years in the industry. No private equity. Long-tenured leadership. A culture built on service and stability, not quarterly targets. This is a company where strong operators build real careers.
WHAT YOU'LL DO
You'll own all aspects of the operation — from the daily drive to the client relationship to the financial performance of the account.
Operations & Financial Performance
- Oversee all day-to-day valet operations for a high-volume resort property
- Own the P&L — budget development, revenue monitoring, variance management, and monthly reporting
- Manage timekeeping, scheduling, and payroll to ensure accuracy and compliance
- Monitor revenue control measures and implement operational improvements
Team Leadership
- Lead, develop, and hold accountable a team of ~30 direct-report employees
- Train staff to Forbes 5-star service standards
- Build a strong team culture — mentor high-potential employees and identify candidates for promotion
- Manage all HR matters in coordination with the HR department
Client Relationship Management
- Serve as the primary point of contact for the hotel management team
- Participate in hotel leadership meetings and communicate proactively on occupancy, events, and staffing impacts
- Anticipate and resolve guest issues before they escalate
- Act as a professional advisor and extension of the hotel leadership team
- Ensure full compliance with California employment law — meal and rest breaks, wage requirements, documentation standards
- Enforce all safety policies and procedures; report and minimize claims
- Maintain audit controls and inventory management
WHAT WE'RE LOOKING FOR
Must-Haves
- Direct valet or parking operations experience — hotel and hospitality background strongly preferred
- Proven people management experience with hourly, high-volume workforces (20–50+ employees)
- California employment law familiarity — you know the rules and you take compliance seriously
- Strong floor presence — you're comfortable in the operation, not just behind a desk
- Client relationship skills — you can hold your own in a room with hotel GMs and ownership groups
- Resourcefulness and autonomy — you're comfortable making decisions without a local support structure
Strong Preferences
- Experience in a seasonal, resort, or ski town environment — you understand flex staffing and transient workforce management
- Familiarity with valet technology platforms
- Located in or willing to relocate to the Lake Tahoe area (relocation assistance available)
Education & Credentials
- Bachelor's degree in management or related field preferred — not required with equivalent experience
- 2–3 years of parking or valet operations experience plus 2–3 years of supervisory experience
- Valid driver's license with clean record; manual transmission experience required