Location:
CA

Salary Range:$130,000.00 - $140,000.00


Position Id:
16858

Position Responsibilities:
Reporting to the Vice President Operations (Final Mile) of a top 50 transportation provider offering a complete line of expedited & time-definite services, international shipping solutions, product warehousing & inventory management. The final mile division is focused on white glove delivery and driven by an independent contractor model. They service commodities such as furniture, bedding, appliances, fitness equipment and other big and bulky commodities. With 80 locations nationwide, and over 8,000 deliveries per day.
The Operations Center Manager will oversee the Operations Center of over 70 employees. Their duties include hiring and training call center members, establishing goals for employees to follow. Customer issue resolutions and providing excellent customer service.

Background Required:
  • Call Center Management (3 yrs)
  • P&L Management ($50 Million)
  • Supervisory or management experience (70 employees)
  • Guide, train, and manage supervisors
  • Compliance management (safety, health, legal regulations)
  • Create, execute, and exceed key performance indicators (KPI)
  • Generate reports for management
  • Develop monthly, quarterly, annual action plans
  • Manage overall workflow (2 shift coverage)
  • Phone systems
  • Travel: Up to 10%
  • Computer literate: Microsoft Office
  • Education: High School Diploma
  • Residence: Colton, CA
Background Preferred (but not required):
  • Final Mile (White Glove)
  • Bilingual (Spanish)
  • College degree
Other Essential Abilities and Skills:
  • Multitask
  • Organization
  • Leadership
  • Interpersonal skills
  • Stay clam in stressful situations
  • Track record of hitting and exceeding quotas
  • Develop self and team
  • Strategic planner
  • Strong conflict resolution (point of escalation)
  • Customer service mindset

If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Contact:
Senior Practice Leader: Pete Punwani
Private Fleet & Final Mile

PPunwani@GlobalESG.com
330.664.9400, ext.113

Click here to apply online