Job Description

Office/Customer Service Coordinator

Duties include:

  • Process all builder and homeowner-direct sales, generating sales orders and contracts and ensuring 100% customer satisfaction
  • Responsible for providing value to our customers, and managing the flow of information between customers and operations
  • Understand products, suppliers, business partners and competitive advantage
  • Track and manage builder PO portals for scheduling and installation
  • Learn and utilize our internal job order system to a high degree of proficiency, understanding the most commonly used processing tools and reports to manage Sales Orders, Pick Tickets, Invoicing, and Inventory.
  • Maintain appropriate staffing levels to ensure efficient order processing
  • Assist in billing for builder and homeowner direct sales.
  • Provide coaching, feedback, and ongoing technical and communication training to all employees to increase performance and profitability.
  • Temporarily support or fully cover any team positions due to staffing shortages while executing plan to fill position as needed
  • As needed, perform any and all duties required, within and in some cases beyond formal job responsibilities, in the interest of maintaining profitability, customer satisfaction, brand value, and integrity of process.


  • Familiarity with the construction industry, understanding needs and challenges of homebuilders, contractors and building suppliers
  • Excellent communication and interpersonal skills
  • High level of initiative, creative thinking, decision making, and problem resolution skills
  • 3-5 years of Customer Service-related work experience in a management role
  • Demonstrate computer literacy and proficiency with the MS Office Suite, especially Excel, Outlook, and Word
  • Excellent time management skills and the ability to manage multiple tasks with shifting priorities and timeframes

Base salary plus Benefits ( Medical, Dental, Vision, PTO, Laptop and cell phone allowance)

Please send your resume to for immediate consideration.

Click here to apply online


Lawrenceville GA
Date Posted