Office Manager
Job Info
- Industry: Personal Care
- Job Type: Full-Time Regular
- Location: Stabroek, Guyana
Requirements
- Degree: BA
- Experience: 3 - Yrs
Office Manager
Company Profile
Founded in 2016, our client was established out of a genuine passion for skincare and wellness. Their mission is to provide both local residents and visitors with an exceptional spa experience by utilizing high-quality, research-backed products, professional expertise, and outstanding customer service. Guided by the motto "look well, feel well, be well," they strive to deliver a holistic approach to beauty and well-being through their experience.
Position Summary
The Office Manager serves as the operational backbone of the company. This role is responsible for translating leadership vision into seamless daily execution, ensuring operational excellence, elevated client experiences, and effective staff performance.
This is a leadership role requiring discretion, initiative, and the ability to manage people, systems, and workflows in a fast-paced luxury environment
Key Responsibilities
Operations & Systems Management
Required Education and Training
Founded in 2016, our client was established out of a genuine passion for skincare and wellness. Their mission is to provide both local residents and visitors with an exceptional spa experience by utilizing high-quality, research-backed products, professional expertise, and outstanding customer service. Guided by the motto "look well, feel well, be well," they strive to deliver a holistic approach to beauty and well-being through their experience.
Position Summary
The Office Manager serves as the operational backbone of the company. This role is responsible for translating leadership vision into seamless daily execution, ensuring operational excellence, elevated client experiences, and effective staff performance.
This is a leadership role requiring discretion, initiative, and the ability to manage people, systems, and workflows in a fast-paced luxury environment
Key Responsibilities
Operations & Systems Management
- Create and implement scalable systems that facilitate growth; exceptional performance in this area will be recognized and rewarded.
- Oversee day-to-day spa operations
- Implement and enforce SOPs
- Maintain opening and closing protocols
- Optimize scheduling and room utilization
- Identify gaps and recommend improvements
- Supervise front desk and support staff
- Assist with hiring, onboarding, and training
- Manage schedules, attendance, and performance
- Foster a professional workplace culture
- Uphold luxury service standards
- Handle escalated client concerns
- Monitor satisfaction and retention
- Daily cash handling and POS reconciliation
- Prepare reports for ownership
- Assist with payroll and HR documentation
- Monitor stock levels
- Coordinate reordering
- Minimize waste and shrinkage
- Provide operational insights
- Support strategic initiatives
- Act as owner representative when needed
Required Education and Training
- Medical spa or aesthetics experience
- HR or people-management exposure
- 2–3 years management experience
- Strong leadership and organizational skills
- Financial and operational literacy
- High emotional intelligence