Office Manager - Psychiatric Clinic

This is a high-ownership operations role reporting directly to the CEO. You are the integrator — translating leadership vision into daily execution across a multidisciplinary team. You will own patient flow, clinical operations, staff supervision, billing oversight, and scheduling. Growth initiatives are handled separately; your lane is making sure this clinic runs cleanly, profitably, and at a high standard every single day.

This is not a passive office manager position. If you thrive on turning chaos into clarity, building systems that stick, and holding teams accountable — this role was built for you.

Duties:

-Clinical Operations & Patient Flow
-Staff Supervision & Culture
-Billing, Insurance & Revenue Oversight

Qualifications:

• Demonstrated experience managing a psychiatric or behavioral health clinic — required, no exceptions
• Proficiency in AdvancedMD EHR
• Strong command of Microsoft 365: Excel, Word, Teams, Outlook
• Experience with insurance portals (UBH/Optum, Cigna, TriWest/VA, BCBS)
• Payroll submission experience
• Report generation and operational data analysis
• Financially literate — understands margins, payroll ratios, and overhead
• Assertive, clear communicator who can manage up, down, and laterally
• High standards for accountability; comfortable having difficult conversations

Preferred Qualifications:

• Familiarity with Go High Level CRM
• Experience in REMS-certified treatment environments
• Background in interventional psychiatry: TMS, Spravato, or IV Ketamine
• Prior authorization experience for specialty medications
• Experience in multi-location or scaling clinic environments