Our Partner is a rapidly growing residential bin cleaning company seeking a highly organized and customer-focused Office Coordinator to support our daily operations. This role is ideal for someone who enjoys multitasking, providing exceptional customer service, and keeping schedules running smoothly in a fast-paced environment.

As the primary point of contact for customers, you'll play a key role in coordinating appointments, communicating with clients, supporting field technicians, and ensuring an outstanding customer experience.

Key Responsibilities:

• Schedule and manage customer appointments
• Answer incoming phone calls, emails, and text messages
• Assist new and existing customers with service inquiries and scheduling
• Coordinate daily routes and communicate scheduling updates with field technicians
• Support dispatch operations by relaying customer requests and resolving scheduling conflicts
• Respond to customer concerns and help ensure timely resolution
• Maintain accurate customer records and appointment details
• Provide administrative support to help the office operate efficiently

Qualifications:

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable using computers, scheduling software, email, and text messaging
• Ability to prioritize tasks and remain calm in a fast-paced environment
• Positive attitude with a team-first mindset
• Previous administrative, customer service, dispatch, or office coordination experience preferred

Schedule:

• Tuesday – Friday: 9:00 AM – 5:00 PM
• Rotating Schedule: Every other week, work Monday and Saturday

Details