Bogota
Colombia
582

JOB TITLE:

Ocean Export Manager

DIRECT REPORTING STRUCTURE:

District Manager

INDIRECT REPORTING STRUCTURE:

Regional Directgor Ocean

PURPOSE:

  • Support the company strategy on a local level
  • Work towards helping the company to be the recognized industry leader

SUMMARY DESCRIPTION:

To further develop the ocean export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

KEY RESPONSIBILITIES:

People:

  • Identify, develop, and mentor your No. 2.
  • Review and participate to staff appraisals timely, and at a minimum once per year per employee.
  • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
  • Ensure and assist supervisors and key staff with goal setting and monitoring.
  • Conduct regular interviews with potential new personnel.
  • Plan for and hold effective monthly department meetings with team.
  • Review department goals and business plan periodically with staff to ensure buy-in and accountability.
  • Ensure team meets company standards of 52 hours training per year, including as needed management/leadership training for the Management team.

Operations:

  • Create and maintain an effective department organization chart, which is designed for flexibility and growth
  • Prepare, execute, monitor and update at regular intervals the business plan for the department
  • Monitor and improve key departmental productivity indicators including but not limited to:
    • Shipments Per Desk (SPD)
    • Revenue Per Desk (RPD)
    • Expense Per Desk (EPD)
    • Revenue Per Shipment (RPS)
    • Revenue to Expense ratio
    • Excel measurements
  • Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
  • Ensure all customers standard operating procedures are documented and kept up to date in the Customer SOP in Share point.
  • Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
    • Daily Status Exception Report - STAT1 (Daily)
    • Shipment Transit Log Report - TRNRPT (Daily)
    • Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)
    • Shipment Summary Report - SHSUM (monthly)
    • Revenue Report - REVRPT (monthly or more frequent as needed)
    • Route Activity Report - RARRPT (monthly or more frequent as needed)
    • Aged Warehouse Status Report – STAT3 (at least weekly)
    • Global Workflow Monitor
  • Build and maintain strong relationships with vendors (shipping lines, trucking companies, and others)
  • Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Customer

  • Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
  • Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRM database.
  • Ensure Customer reviews are completed with your regular customers.
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
  • Take an active role in the transition of new business/ updates to existing business.

Finance:

  • Assist District Manager with preparation of annual department budget.
  • Meet monthly with District Manager to review department financial PnL and productivity results and goals.
  • Review, understand and focus on improving department freight yields.
  • Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
  • Manage intercompany accounting discrepancies via AJAX report.
  • Review Daily Branch Revenue report (Daily).
  • Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
  • Follow company capex procedure for the purchasing of any equipment for your staff or department.
  • Utilize Top 20 Accounts report to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

Compliance:

  • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

  • Be open to implementing new system changes and enhancements into your department.
  • Be involved and suggest system/process improvements.
  • Set the tone of this environment within your department.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

  • The company policies and procedures knowledge
  • A good understanding of the company’s products, services and systems
  • Strong market and competition knowledge

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.).
  • Proven negotiation skills

Behaviours:

  • Emotional resilience
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Role model of integrity and pride for all employees
  • Proven leadership attitude and background

TRAINING AND QUALIFICATIONS:

Training Requirements:

  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

  • 4 years of inductry specific qualification (country specific).


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