Position Id
Toronto ON
Job Type
Contract Full-Time

Position: OTC Confirmations Analyst

Duration: 6 months with potential extension or conversion to PERM

Location: Remote for now and later Downtown Toronto

Job Description:

In this role, the Analyst will be responsible for partnering with Sales and Trading to drive new business growth and build a rapport with the various Global client segments as we continue to focus on providing the best client experience/service. The successful candidate will demonstrate business and commercial aptitude by assisting and implementing the Global strategy for Operations which enables the business to meet its short and long-term objectives.


Accountability to Customer

  • Knowledge of OTC Derivative products
  • High level understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across Wholesale Global Operations (e.g., processing environment, applications, software, hardware, products)
  • Researches and investigates a range of operations/reporting/process issues to better service our Global clients
  • Develop and maintain working relationships with internal Global partners for the purposes of delivering optimal customer service
  • Identify, document and investigate processes/exceptions arising from transactions/processes
  • Resolve escalated matters and refer complex issues/situations beyond own level of expertise

Accountability to Shareholder

  • Adhere to operating standards and processes – check and validate work of team members to ensure no risk
  • Recommends and implements solutions that are Globally efficient and effective
  • Monitor service, productivity and efficiency levels within own function; assess and propose process improvement opportunities
  • Escalate issues on a risk basis
  • Ensure team operates in compliance with applicable internal and external requirements
  • Accountable for cross-functional/interdepartmental initiatives to deliver value add change

Accountability to Team

  • Represents the team as a subject matter expert on OTC Products, projects/initiatives and meetings across organization
  • Provide training/guidance to others on best practices, processes - coordinate the sharing of information, skills, partner relationships and knowledge among team
  • Promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
  • Guide team on the completion of business as usual functions and/or ad-hoc non-routine tasks/initiatives
  • Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
  • Take charge in leading initiatives, events and team building opportunities to increase communication and collaboration within team

Must haves:

  • University or College degree
  • 1-2 years of basic software development experience with Python (pandas, dash by plotly), VBA or JAVA
  • Experience with data manipulation and ETL processes
  • Strong Microsoft Office skills (specifically Excel)
  • Problem solver and fast learner
  • Self-started with demonstrated ability work both independently and as part of a larger team in a dynamic, global, time sensitive environment
  • Excellent communication skills
  • Strong judgement and problem-solving skillset – think ahead, anticipates, questions, finds alternative solutions and identifies clear objectives
  • Ability to adhere to strict deadlines and handle high volumes of work
  • Ability to adapt to changing policies and procedures
  • Experience in Capital Markets Operations with background knowledge of OTC Derivative Products.

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