Non QM Exception Desk Manager

The Non-QM Exception Desk Manager assists the Correspondent team in management and performance monitoring of exceptions with Delegated and Non-Delegated transactions. Candidates should have experience directly related to the mortgage industry, correspondent lending and Non-QM specifically.

Responsibilities:

• Complete daily production goals to ensure compliance with Service Level Agreements (SLA).
• Complete simple and complex income calculations.
• Review and respond to scenario requests related to underwriting guidelines and eligibility requirements.
• Review and respond to scenario requests specifically related to Product/Program requirements.
• Research and provide Non-QM guidelines to determine which program may be applicable based upon a scenario or loan file in question.
• Assist Sales with program presentations.
• Review property related scenarios to identify applicable property guidelines.
• Answer telephone scenario inquiries.
• Answer walk up scenario inquiries when in the office.
• Contact Investors/Secondary Market as needed to clarify guidance.
• Complete all required compliance and company required training. Maintain knowledge of and adhere to company internal compliance policies and procedures.
• Keep up-to-date with changing regulations and policies.

Skills and Experience:

• Minimum 5 years mortgage experience.
• 2+ years Non-QM underwriting/credit experience.
• Strong written and verbal communication skills.
• Organized and solution-oriented.
• Knowledge of various investor guidelines and requirements.
• Team player with a positive attitude.
• Leadership skills.
• Strong sales and client service focus.