Mattoon, IL
Full-Time Regular
201052

Our Client is seeking Network Analysts of all levels to implement, maintain, and support a growing Fiber-To-The-Home (FTTH) broadband network. In this role, the candidate should have fundamental network troubleshooting abilities in a Network Operations Center (NOC) and help-desk environment. The ideal candidate will have an understanding of network LAN/WAN administration and architecture, in addition to an understanding of VOIP, WiFi, PON, and fiber optics.

Responsibilities

  • Support escalated customer trouble tickets from Customer Service Department
  • Configure, deploy, and test new Calix PON equipment
  • Monitor network performance and integrity
  • Resolve customer and network trouble either by direct troubleshooting, working with internal technicians and/or customers when necessary
  • Automate tasks and monitor their effectiveness
  • Mentor technical and non-technical team members on technical issues
  • Effectively communicate trouble/resolutions with Network Engineering
  • Create, share and maintain technical documentation, MOPS, and network diagrams as needed
  • Suggest improvements to network performance, capacity, and scalability

Education:

Associates/Bachelors in Computer Science, Engineering, or related field

Experience/Skills:

  • Industry-related experience as a Network Engineer, Administrator, or Analyst
  • Professional certifications or demonstrable equivalency via experience
  • Have an understanding of fiber optics and copper (CAT5/6) mediums
  • Organizational and mentoring skills
  • Ability to work independently
  • Sharp troubleshooting skills

Additional Notes:

  • This is not a remote position. Candidates will be expected to work on site.

Education:

  • Associate (Preferred)

Experience:

  • LAN: 1 year (Preferred)
  • Networking: 2 years (Preferred)
Salary Range: $37,440 - $43,680

Our client has provided the annual base salary range for this position. This range is intended as a guideline and may vary based on factors such as the candidate's experience, education, key skills, the compensation of current employees in similar roles, and other relevant considerations when making an offer.