Mid-Level Rich Media Engineer (White Oak, MD)
Mid-Level Rich Media Engineer
JOB DESCRIPTION:
• Provide support to help desk callers
• Support scheduling of WebEx meetings for end users
• Monitor and Troubleshoot WebEx meetings
• Monitor and Troubleshoot Audio conferencing meetings
• Provide management and oversight to our AV integrators/partners on video conferencing and AV projects
• Provide engineering and technical input to create, maintain, and implement video engineering standards
• Support/resolve video conferencing/AV field incident tickets
• Support video system moves, adds, and changes in the field and HQ
• Position requires the following functions to be performed as needed: installation, troubleshooting, repairing, testing, supporting conferences, monitoring, facilitating, reporting, documenting, training, working with A/V vendors, and preventative maintenance
• Participates in assignments and projects with minimal direction from higher level resources
• When needed, attend or host meetings with Project Teams, Vendors, and Manufacturers.
• Participates in projects as a video conferencing engineering resource
• Performs complex tasks, decision making or in depth analysis with minimal direction
• Provides client/peer training on video conferencing systems as needed
• Provide in-room Video Conference/AV support for Senior Executive needs.
• Provide support to multimedia events or live video broadcasts as needed.
QUALIFICATIONS:
Required:
? Experience with WebEx scheduling and troubleshooting meetings
? Experience with Polycom End units
? Experience with Cisco/Tandberg Endpoints (C/SX/EX/MX/IX, etc.),
? Experience with Cisco/Tandberg MCUs, Cisco TMS, and Cisco Gatekeepers.
? Maintain an updated inventory of equipment such as unit, location, configuration and POC for each piece of equipment.
EDUCATION:
Bachelor’s Degree and 3 to 5 years’ experience
Full-Time Regular
White Oak MD