Member Experience Representative
Essential Functions & Responsibilities: (Columbia)
Full time position
· Receives and processes basic and advanced customer financial transactions including deposits, withdrawals, loan payments, transfers from member accounts as directed, research inquiries, and maintaining member records. Balancing of cash drawer and daily transactions as well as ITM and vault replenishments and balancing.
· Identifies and develops cross sell opportunities with members and nonmembers of the credit union. Knowledgeable in all member service products to include loans, deposits, transaction accounts and other credit union services.
· Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
· Performs a variety of miscellaneous tasks including typing, scanning computer input and answering the telephone.