Medical Field Service Engineer

Medical Field Service Engineer

Join our dynamic team as a Medical Field Service Engineer, delivering high-level technical support and service for cutting-edge medical instruments and systems. This pivotal role focuses on on-site installations, diagnostics, repairs, and preventive maintenance, ensuring optimal performance and customer satisfaction across healthcare settings. If you're ready to take on significant challenges with a customer-first approach and have a passion for technology in healthcare, this position in our directly-hired field service team offers a rewarding career with great growth potential.

Salary: $45,000.00 - $70,000.00 per year

Essential Duties and Responsibilities:

• Perform on-site technical support per service level agreements, including installations, deinstallations, certifications (IQ/OQ), and complex repairs.
• Provide in-depth remote support, diagnostics, and troubleshooting for technical issues, ensuring effective resolution or on-site intervention when necessary.
• Execute field corrective actions and scheduled preventive maintenance to comply with regulatory standards and maintain instrumentation up-time.
• Update service management systems with complete and timely data to ensure operational efficiency and high-quality service delivery.
• Maintain personal vehicle stock in alignment with European guidelines to be fully prepared for all operational tasks.
• Escalate unresolved issues to the Field Service Team Leader following strict procedural guidelines.
• Ensure strict compliance with all quality, ISO, and safety regulations to promote outstanding service quality at all times.
• Present and explain service contract details to customers to highlight the benefits and ensure clarity and compliance with service terms.
• Action pre-installation audits to ensure the readiness of sites for installation, thereby minimizing potential issues during setup.
• Engage in continuous improvement activities by detecting opportunities and providing solutions to enhance customer satisfaction and business growth.

Minimum Position Qualifications:

• Degree in Engineering or related technical and business discipline or equivalent experience.
• Proven experience in a technical service or customer support role, especially within the medical or research sectors.
• Self-motivation, enthusiasm, and a customer-oriented attitude.
• Strong communication skills and proficiency in English and Dutch.
• Valid full car license and availability for weekend and bank holiday support rotations.

Preferred Qualifications:

• Experience with diagnostics instruments and systems.
• Knowledge of continuous improvement methodologies.
• Advanced certifications in field service operations and maintenance.

Skills:

• Exceptional problem-solving skills and technical expertise.
• Ability to manage multiple tasks and prioritize under pressure.
• Strong administrative and reporting skills.
• Excellent interpersonal skills to interact with various stakeholders and customers effectively.
• Proficiency with service management software and tools.

Benefits:

• Competitive salary package including bonuses.
• Comprehensive health, dental, and vision insurance.
• Pension plan contributions and staff wellness programs.
• Continuous training and professional development opportunities.
• Supportive team environment with global career opportunities.