Medical Field Service Engineer

Medical Field Service Engineer

We are seeking a dedicated and skilled Medical Field Service Engineer to join our dynamic team. In this role, you will play a pivotal role in providing exceptional technical support for sophisticated medical instruments and systems. This position involves significant travel and requires a combination of field service expertise and a proactive approach to customer relationship management. As a direct interface with customers, you will ensure their satisfaction by performing installations, maintenance, and troubleshooting tasks with professionalism and precision.

Salary: €45,000 to €75,000 per year

Essential Duties and Responsibilities:

• Provide on-site technical support per customer service level agreements, including installations, deinstallations, relocations, and certifications (IQ/OQ).
• Deliver remote support, diagnosing and troubleshooting technical problems; onsite visits for complex issues that cannot be resolved remotely.
• Execute field corrective actions, upgrades, and preventive maintenance on all diagnostics instruments and systems according to regulatory and procedural mandates.
• Maintain comprehensive records and reporting of service interventions, technical issues, and resolutions to ensure compliance and continuous improvement.
• Manage and update inventory of personal car stock ensuring all necessary tools and spare parts are available for operational tasks.
• Escalate unresolved problems to the Field Service Team Leader as per established procedures to facilitate quick resolutions.
• Adhere to all quality, ISO, and safety regulations as per company and regulatory standards.
• Educate customers on service contract benefits, terms, and conditions aiming to enhance service delivery and customer understanding.
• Assess and prepare installation sites to address potential issues proactively and coordinate effectively with technical teams to streamline installation processes.
• Identify opportunities for service enhancements and customer satisfaction improvement through continuous interaction and feedback from customers.

Minimum Qualifications:

• Degree in Engineering, a related technical discipline, or equivalent experience.
• Solid experience in technical service or customer support roles.
• High proficiency in English and Dutch; both written and spoken.
• Possession of a full car license.
• Available for weekend and bank holiday support on a rotational basis.

Preferred Qualifications:

• Experience with diagnostic instruments in the medical or research sector.
• Strong troubleshooting and problem-solving skills, particularly in high-pressure situations.
• Experience with continuous improvement methods and processes.
• Ability to work independently and manage multiple tasks efficiently.

Skills:

• Exceptional interpersonal and communication skills to effectively interact with diverse groups of people.
• Strong organizational skills with an ability to manage priorities and workflow.
• Proven ability to handle multiple projects and deadlines.
• Technological proficiency, especially with medical diagnostics systems and tools.
• Customer-focused attitude with a capability to provide solutions that improve client satisfaction.

Benefits:

• Competitive bonus structure linked to performance and objectives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and continuous learning.
• Supportive work environment with a focus on teamwork and innovation.
• Flexible working arrangements to balance professional and personal life.