Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big – pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees – allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.

Pay Range: $65,000-$75,000 annually

Responsibilities

• Responsible for day-to-day oversight and success of loan officer and enterprise-level marketing and retention platforms.
• Responsible for promotion and management of enrollment/billing process for Marketing Subscriptions program
• Collaborate with cross-functional teams to iterate and improve marketing products and platforms consistently based on evolution of business needs and data-driven metrics
• Assist with setting strategy, roadmap, and feature definition for marketing products
• Act as liaison between vendors, customer success teams and internal departments
• Manage the merchandising of products and create marketing strategies that encourage increased adoption of end users
• Develop roll out strategies for new and existing marketing products and features as they are onboarded, and assist in production of training materials and facilitation of end-user trainings
• Assist Marketing team in trouble-shooting issues on platform and facilitating solution with platform team
• Interface with Sales and Sales Leadership to collect feedback and resolve escalated issues as needed
• Provide consistent reporting on usage, engagement, and other metrics to prove ROI and progress towards defined KPIs
• Other duties as assigned

Skills

• Detail-oriented, outgoing, and excellent communicator
• Tech-savvy with the ability to think big picture on the possibilities of a platform or product
• Experience with trigger leads a plus
• Ability to organize and present thoughts and plans succinctly and professionally to senior leaders
• Self-starter who can also succeed as part of a team
• Strategic and analytical thinker
• Team player and able to pivot as business needs changes and evolve

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Applications are being accepted on an ongoing basis.

Click here to apply online

Details