Client Summary:

• Delivers services to address Health-Related Social Needs (HRSNs) for high-risk individuals with complex unmet medical and social needs.
• Re-engages members who have become disconnected from primary care and helps guide them back into the healthcare system.
• Partners with health plans and risk-bearing provider organizations to locate, engage, and care for these populations.
• Uses in-person, community-based teams to navigate healthcare providers and social service resources.
• Simultaneously improves member outcomes while reducing avoidable utilization and total cost of care.

Position Responsibilities:

Sales Operations & Revenue Enablement

• Own Salesforce configuration, administration, and ongoing optimization to support sales, forecasting, and reporting needs
• Design, implement, and enforce deal governance processes, including pricing, approvals, and contract workflows
• Manage sales forecasting, pipeline health, velocity/dwell analysis, and KPI reporting for leadership

Strategic Project & Program Management

• Monitor Medicaid, Medicare, and Human Services policy and regulatory changes that create opportunities or risks
• Provide structured project management for cross-functional initiatives tied to growth, policy alignment, and market expansion

Content, Communication & Executive Support

• Design and develop written and visual content for presentations, proposals, and strategic materials in partnership with Marketing
• Provide staff and coordination support for the Advisory Council
• Oversee client health reporting, including CSAT and NPS tracking and analysis
• Provide executive-level meeting support for the Chief Growth Officer and CEO, including research, preparation, scheduling, documentation, and follow-up

Experience & Skills:
Required Experience and Qualifications:

• 3+ years of consulting, sales operations or capture management in healthcare services or healthcare technology.
• Self-directed, highly organized, and comfortable owning work end-to-end
• Curious by nature, with a strong desire to understand how policy, operations, and revenue intersect.
• Combines analytical rigor with critical thinking and sound judgment
• Data literate, able to synthesize complex operational, financial, and policy-related data into compelling narratives for internal leadership and external stakeholders
• Strong understanding of the Medicaid, Medicare, and Human Services policy environments
• Excellent written and verbal communication skills
• Comfortable interacting directly with Executive Leadership Team members and external stakeholders
• Experience balancing operational execution with strategic problem-solving in a fast-growing organization

Compensation $100k-$125k, Health Insurance, 401k, Paid Vacation