The primary responsibilities of the role can be sub-divided into two distinct categories – Technical Design Authority and Operational Support.
Technical Design Authority
As a Technical Design Authority for the Managed Cloud, this role is responsible for the overall technical architecture design of the software vendor's Managed Cloud services built upon the Microsoft technology stack.
Working with the Managed Service Provider and Global Cloud Team to maintain and continuously optimise the standard template technical architecture design of Managed Cloud solutions.
Establishing and defining permissible variations on the standard template design to meet diverse requirements from customers, the vendor's egions and projects while remaining supportable from a Managed Service perspective.
Continuously developing the design to maximise efficiency and to leverage 3rd party capabilities where beneficial (e.g. New facilities provided by the Azure platform or by the Managed Service Provider).
Extending and enhancing the design to support new and evolving product and service requirements.
Defining and continuously updating permissible software versions and mandatory patches for 3rd party products upon which the vendor's solutions are dependent (e.g. SQL Server database, SSIS, IIS and Apache, Azure IoT services, etc). Ensuring these software components remain supportable and fit for purpose, including appropriate patches or configurations to protect against critical bugs or vulnerabilities.
Working closely with other members of the team to ensure consistency and efficient interoperability with services built on the Oracle technology stack.
The role is also responsible for providing deep technical skills as required in support of operational service delivery. This includes hands-on activity supporting the Managed Service Provider when necessary, as well as helping to improve operational processes on both a proactive and reactive basis. Responsibilities include: